Customer Team Leader: Lead, Coach & Elevate Store

Co-op Group; Nottingham; On-site; GBP 28,000 - 32,000; Part time

Job summary

A reputable retail cooperative in Nottingham is seeking a Customer Team Leader to guide the store team while providing excellent customer service. The role requires supporting team members, maintaining safety and stock accuracy, and engaging with the community. Full training is provided along with attractive perks like a discount on products, a pension scheme, and extensive support for personal development. Join a diverse team committed to customer care and community engagement.

Benefits

36 days holiday (pro rata)

30% discount on Co-op products

Pension with up to 10% employer contributions

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for customer and member needs.
• Ability to balance leading and supporting team.
• Great people skills and relationship-building abilities.
• Strong organizational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful customer service.
• Develop team's capabilities through coaching and training.
• Ensure store safety and legality.
• Manage stock accuracy to enhance customer experience.
• Support store manager and handle HR processes.
• Lead product introductions and change implementations.
• Engage with the local community and support initiatives.

Skills

Customer service skills

Team leadership

Organizational skills

Problem-solving skills

Flexibility

Job description

A reputable retail cooperative in Nottingham is seeking a Customer Team Leader to guide the store team while providing excellent customer service. The role requires supporting team members, maintaining safety and stock accuracy, and engaging with the community. Full training is provided along with attractive perks like a discount on products, a pension scheme, and extensive support for personal development. Join a diverse team committed to customer care and community engagement.