Customer Team Leader

Co-op Group; Willerby; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known retail organization is seeking a Customer Team Leader in Willerby, UK. This part-time, permanent role involves providing excellent customer service while developing team capabilities. Responsibilities include managing store operations, ensuring safety compliance, and coaching staff. The candidate should possess strong people skills and a genuine care for customer needs. The position offers a comprehensive training program and benefits such as a pension scheme, employee discounts, and virtual health services.

Benefits

30% discount on all Co-op products

Pension scheme with up to 10% employer contributions

36 days of holiday, pro-rata for part-time colleagues

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team while working on the shop floor.
• Great people skills to build relationships with customers and colleagues.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Coach and develop team capabilities.
• Ensure store remains safe, legal, and operational.
• Manage stock accuracy for a great shopping experience.
• Support store manager and implement HR processes.

Skills

Customer service focus

Team leadership

Problem-solving skills

Strong organizational skills

Flexibility in shift work

Job description

Customer Team Leader

Location: Greatfield Estate Elmbridge Parade, Hull, HU9 4JU

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co-op.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co‑op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co‑op products in store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream - a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.

We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.