Customer Team Leader

Co-op; Torquay; On-site; GBP 25,000 - 30,000; Full time

Job summary

Co-op is seeking Customer Team Leaders for their Torquay location. In this role, you will lead a team to provide excellent customer service, support team development, and manage store operations. Alongside a competitive salary and benefits package, Co-op promotes a culture of inclusivity and support for personal growth.

Benefits

36 days holiday

Pension scheme with up to 10% employer contribution

30% discount on Co-op products

Access to virtual healthcare services

Wagestream for pay access

Qualifications

• Genuine care for customer needs.
• Ability to lead and support a team.
• Flexibility to work various shifts.

Responsibilities

• Lead and coach the store team for excellent service.
• Ensure the store is safe, legal, and operational.
• Manage HR processes and assist the Store Manager.

Skills

People skills

Strong organisational skills

Problem-solving skills

Job description

We are looking for Customer Team Leaders to join our team at Co-op. When you join Co-op, you’ll receive dedicated support to help you grow your career, along with fantastic benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping our customers. You will lead the store team—coaching and supervising Customer Team Members, deputising for the Store Manager, and delivering excellent customer service. You will also perform various tasks around the store such as re-stocking shelves and cleaning spillages.

At Co-op, we do things differently. For over 175 years, we’ve been committed to making things fairer for our members and communities. As a colleague, we promise to take care of you, supporting your physical, mental, and financial wellbeing with market-leading policies for life events like bereavement, pregnancy loss, fertility treatment, and menopause.

What you’ll do

1. Provide friendly, welcoming, helpful, and thoughtful service daily, managing the store and handling challenging situations.
2. Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
3. Ensure the store remains safe, legal, and fully operational.
4. Manage diligence checks and stock accuracy to enhance the shopping experience.
5. Support your store manager by deputising when necessary and assisting with HR processes.
6. Lead the introduction of new products and services, working closely with your team to implement changes and gather feedback.
7. Build relationships and engage with the local community, supporting the delivery of the local Co-op community plan.

This job would suit people who have

• A genuine care for the needs of customers and members.
• The ability to balance leading and supporting your team while actively working on the shop floor.
• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• A desire to learn, grow, and develop your leadership skills.
• The flexibility to work various shifts.

Why Co-op?

• Full, paid training and dedicated support for your personal development and career growth.
• 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app allowing access to a portion of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro-rata for part-time colleagues).
• Virtual healthcare services, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible via your phone.
• Cycle-to-work scheme.

Building an inclusive workplace

We aim to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate differences and recognize the importance of reflecting community diversity. We can make reasonable adjustments in our recruitment process for applicants with disabilities. As part of the Disability Confident scheme, we will always offer an interview to disabled candidates who meet the minimum criteria and indicate their interest in the scheme. Please let us know if you require any reasonable adjustments during the recruitment process.