Customer Team Leader

Co-op; Spean Bridge; On-site; GBP 80,000 - 100,000; Part time

Job summary

An opportunity to be a Customer Team Leader at a leading grocery retailer in Gairloch, Scotland. This part-time role allows you to lead a new team, develop customer relationships, and ensure smooth store operations. Key responsibilities include providing excellent service, coaching your team, and managing store security. Ideal candidates should have strong interpersonal skills, care for customers, and a desire for personal growth. Benefits include extensive training, a pension scheme, and discounts on products.

Benefits

36 days holiday

10% pension contribution

30% discount on products

Virtual healthcare services

Paid training and support

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team.
• Great people skills for building positive relationships.
• Strong organizational and problem-solving skills.
• Desire to learn, grow, and develop leadership skills.
• Flexibility to work a variety of shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure store safety, legality, and operational readiness.
• Manage stock accuracy to enhance shopping experience.
• Support store manager in various HR processes.
• Lead the introduction of new products and services.
• Build community relationships and support local plans.

Job description

Customer Team Leader – Gairloch

Pay: £13.99 per hour; Contract: 20 hours per week + regular overtime; permanent, part time. Working pattern: varied shifts to include early mornings, afternoons, late evenings, and weekends, to be discussed at interview. Full, paid training provided. You can apply for this role using your mobile device (no CV needed!). You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Team Leaders to join our new food store opening soon in Gairloch. This is a chance to lead from the front, support a brand-new team, and help shape how the store runs from day one. Gairloch’s a unique place, remote, scenic and full of community spirit, and we want someone who can bring out the best in others while keeping things running smoothly. We’ve got permanent part-time hours available, and we’re happy to chat about what might work best for you at interview.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team\'s capabilities through coaching and training, fostering an inclusive culture where everyone\'s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream– a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.