Customer Team Leader

Co-op Group; Port Ellen; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail organization in Port Ellen is looking for a Customer Team Leader to provide excellent service and manage a varied team. This role requires strong leadership and organizational skills to ensure safety and operational efficiency in the store. The ideal candidate will have a genuine commitment to customer care and flexibility in working varied shifts. Significant benefits include a competitive pay rate, 36 days holiday, and training opportunities for career progression.

Benefits

36 days holiday

Pension scheme with up to 10% employer contribution

30% discount on Co-op products

Paid training and career progression support

Virtual healthcare services

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills with the ability to build positive relationships.
• Strong organisational and problem-solving skills.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy and diligence checks.
• Support your store manager while they’re absent.
• Introduce and implement new products and services.
• Engage with the local community.

Skills

Customer service skills

Leadership abilities

Organisational skills

Problem-solving skills

Flexibility

Job description

Customer Team Leader

Location: 74 Frederick Crescent, Port Ellen, PA42 7BE
Pay: £13.99 per hour
Contract: 35 hours per week + regular overtime, permanent contract, full time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (10pm store closing) and weekends, to be discussed at interview
Full, paid training provided

You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age‑related sales.

You can apply using your mobile device (no CV needed!).

We're looking for Customer Team Leaders to join our team at Co-op.

At Co-op, when you join, you'll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

What you'll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.