Customer Team Leader

CO-OP; Northampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A national grocery retailer in Northampton is seeking a Customer Team Leader to lead store teams and ensure excellent customer service. You will be responsible for coaching team members, managing store operations, and building community relations. This part-time role offers flexible shifts and includes benefits like discounts, holiday leave, and a pension scheme. Full training will be provided, and applicants must be over 18 to authorise age-related sales.

Benefits

36 days holiday, including bank holidays

Pension scheme

30% discount on Co-op products

Stream money-management app

Virtual healthcare services

24/7 employee assistance

Advance shared rotas

Cycle-to-work scheme

Qualifications

• Great people skills to build positive relationships with customers and colleagues.
• Strong organisational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work various shifts.
• Ability to balance leading and supporting the team.

Responsibilities

• Provide friendly service and manage the store.
• Coach and support the team to foster inclusivity.
• Ensure store compliance and safety.
• Manage stock accuracy and support the manager.

Skills

People skills

Organisational skills

Problem-solving skills

Leadership development

Flexibility

Job description

As a Customer Team Leader, you'll be part of a friendly team dedicated to helping our customers. We'll look to you to help lead the store team—coaching and supervising our Customer Team Members, deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store such as re‑stocking shelves and cleaning up spillages.

At Co‑op, we do things a different way. For over 175 years we have been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental and financial wellbeing, as well as market‑leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service – give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected.
• Make sure that the store remains safe, legal and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they're not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

Required skills and attributes

• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.

You can now apply for this role using your mobile device (no CV needed!)

Contract: 25 hours per week + regular overtime, permanent, part time.

Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.

Full, paid training provided.

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age‑related sales.

Benefits

• 36 days holiday, including bank holidays (pro‑rata for part‑time colleagues).
• Pension scheme with up to 10% employer contributions.
• 30% discount on all Co‑op products in store and 10% discount on other brands.
• Stream, a money‑management app giving you access to a percentage of your pay as you earn it.
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Inclusion

We are building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.