Customer Team Leader

Co-op Careers; Illey; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retailer in the UK is seeking a part-time Customer Team Leader to join the team. This role involves coaching staff, delivering high-quality customer service, and deputizing for the Store Manager. The position offers flexible hours, great benefits including 36 days holiday and a pension scheme, as well as a competitive pay rate. Full training will be provided, accommodating varied shift patterns including evenings and weekends. Ideal candidates are customer-focused and ready to lead a team.

Benefits

36 days holiday

Pension with up to 10% contribution

30% discount on products

Access to virtual healthcare services

Qualifications

• Must be aged 18 or over for authorizing age-related sales.
• Previous customer service experience preferred.
• Ability to lead and support a team in a retail environment.

Responsibilities

• Lead the store team and coach Customer Team Members.
• Deliver outstanding customer service.
• Deputise for the Store Manager as needed.

Skills

Coaching

Customer service

Team leadership

Job description

Location: 162 Worcester Road , Malvern, WR14 1AA

Pay: £13.99 per hour

Contract: 20-28 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (9pm store closing) and weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role privilege mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co‑op, as you’ll need to authorise age‑related sales.

We’re looking for Customer Team Leaders to join our team at Co‑op.

When you join Co‑op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co‑op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co‑op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service ...