Customer Team Leader

Co-op Careers; Houghton-le-Spring; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail organization is seeking a Customer Team Leader to join their team in Houghton-le-Spring. This part-time role offers £13.99 per hour with a contract of 24 hours per week, plus regular overtime. Responsibilities include coaching store team members, delivering outstanding customer service, and assisting the Store Manager. Benefits include 36 days of holiday, a pension scheme with contributions, virtual healthcare services, and a 30% discount on all products. Flexible working hours are available.

Benefits

36 days holiday

Pension contribution up to 10%

30% discount on products

Qualifications

• Must be 18 or over to authorise age-related sales.
• Strong customer service skills are essential.
• Previous experience in a retail environment is advantageous.

Responsibilities

• Lead the store team and coach Customer Team Members.
• Deputise for the Store Manager when required.
• Deliver excellent customer service and support team operations.

Skills

Coaching and supervising

Customer service

Team leadership

Job description

Customer Team Leader

Closing date: 19-12-2025

Location: Railway Terrace Penshaw, Houghton le Spring, DH4 7JG

Pay: £13.99 per hour

Contract: 24 hours per week + regular overtime, permanent contract, part time

Working pattern: 5:30am to 2:30pm or 2:30pm to 11pm, including weekends, to be discussed at interview

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the …