Customer Team Leader

Co-op Group; Gamlingay; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail cooperative in Gamlingay is seeking a Customer Team Leader to provide exceptional service while leading and developing a team. The role entails various responsibilities, including managing store operations, coaching team members, and supporting community initiatives. You will receive comprehensive training and generous benefits, including discounts and a pension scheme. Flexibility in working hours and a genuine passion for customer service are essential for success in this position.

Benefits

Full, paid training

30% discount on Co-op products

Pension scheme with employer contributions

Wagestream for pay access

36 days of holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.
• Great people skills to build positive relationships.
• Strong organizational and problem-solving capabilities.
• Desire to learn and grow leadership skills.
• Flexibility to work various shifts.

Responsibilities

• Provide friendly and thoughtful service daily.
• Develop team capabilities through coaching.
• Ensure safety and legality of the store.
• Manage stock accuracy for a great shopping experience.
• Support store manager and deliver HR processes.
• Lead product and service introductions.
• Build relationships with the local community.

Skills

Customer care

Team leadership

People skills

Problem-solving

Organizational skills

Flexibility

Job description

Customer Team Leader

Location: Church Street, Gamlingay, SG19 3JH

Pay: £13.99 per hour

Contract: 15 hours per week + regular overtime, permanent, part time

Working pattern: 2pm - 10pm two evenings per week with occasional 6am - 2pm shift, to be discussed at interview.

Full, paid training provided.

Apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a Customer Team Leader at Co‑op, as you’ll need to authorise age‑related sales.

Responsibilities

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations.
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected.
• Make sure that the store remains safe, legal, and fully operational.
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers.
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes.
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback.
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan.

Qualifications and attributes

• A genuine care for the needs of customers and members.
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.
• Great people skills, with the ability to build positive relationships with customers and colleagues.
• Strong organisational and problem‑solving skills.
• A desire to learn, grow and develop your leadership skills.
• The flexibility to work a range of different shifts.

Benefits

• Full, paid training and dedicated support for your personal development and career progression.
• 30% discount on all Co‑op products in‑store plus 10% discounts on all other brands.
• A pension scheme with up to 10% employer contributions.
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it.
• 36 days of holiday (including bank holidays, pro rata for part‑time colleagues).
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations.
• 24/7 employee assistance service.
• Rotas shared three weeks in advance and accessible on your phone.
• Cycle‑to‑work scheme.

Diversity and Inclusion

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.