Customer Team Leader

Co-op Group; Chiswick; On-site; GBP 80,000 - 100,000; Part time

Job summary

A well-known UK retailer is seeking a Customer Team Leader in Chiswick. This part-time role offers £15.24 per hour and a permanent contract. Key responsibilities include providing excellent customer service, developing team skills, and ensuring store operations. Ideal candidates will have strong people skills, organizational abilities, and be flexible with shifts. Benefits include comprehensive training, discounts, and opportunities for personal development, all aimed at fostering an inclusive workplace environment.

Benefits

30% discount on Co-op products

Pension scheme with up to 10% employer contributions

36 days of holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting the team.
• Great people skills to build positive relationships.
• Strong organizational and problem-solving skills.
• Desire to learn and develop leadership skills.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful customer service.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe and operational.
• Manage stock accuracy for a great shopping experience.
• Support store manager and deliver HR processes.
• Introduce new products and encourage team feedback.
• Build community relationships and support local initiatives.

Skills

Customer service skills

Team leadership

Problem-solving skills

Organizational skills

Flexibility

Job description

Customer Team Leader – 6 Station Parade, Chiswick, W4 3HD

Pay: £15.24 per hour including London allowance

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts over Friday, Saturday and Sunday, to be discussed at interview. Role will include working in our in-store bakery

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.