Customer Team Leader

CO-OP; Buckfastleigh; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading retail company in Buckfastleigh is seeking Customer Team Leaders to join their team. The role involves providing exceptional customer service, leading a store team, and supporting a positive shopping experience. Candidates should exhibit strong people skills, organizational capabilities, and a willingness to learn and adapt. The position offers a competitive pay of £13.99 per hour, with up to 30 hours weekly and varied shifts. Excellent benefits, including discounts and a pension scheme, are also offered.

Benefits

30% discount on Co-op products

Up to 10% employer pension contributions

36 days of holiday

Virtual healthcare services

Employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to lead and support a team while working on the shop floor.
• Fire up leadership skills through coaching and training.
• Engage with community to support local Co-op initiatives.

Responsibilities

• Provide friendly and thoughtful customer service.
• Coach and develop team members to foster inclusivity.
• Ensure store safety and operational compliance.
• Support Store Manager in HR processes and staff management.

Skills

Great people skills

Strong organisational skills

Problem-solving skills

Flexibility to work varying shifts

Job description

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You'll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co‑op community plan

The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor.

• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem‑solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Working hours & pay

Pay: £13.99 per hour
Contract: 30 hours per week + regular overtime, part time
Working pattern: varied shifts including early mornings (6am store opening), afternoons, late evenings (11pm store closing) and weekends, to be discussed at interview

Full, paid training provided.

You must be aged 18 or over to be a customer team leader at Co‑op, as you'll need to authorise age-related sales.

We're looking for Customer Team Leaders to join our team at Co‑op.

Benefits

• 30% discount on all Co‑op products in-store plus 10% discount on all other brands
• A pension scheme with up to 10% employer contributions
• Stream - a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro‑rata for part‑time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle‑to‑work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve.
We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.