Customer Team Leader

Co-op Group; Brentford; On-site; GBP 80,000 - 100,000; Part time

Job summary

A prominent retail group in Brentford is seeking a Customer Team Leader for part-time shifts primarily over weekends. Responsibilities include leading the in-store bakery team, delivering exceptional customer service, and ensuring operational compliance. Ideal candidates are customer-focused, possess strong people and organizational skills, and are willing to work flexible hours. Excellent training and benefits are provided, including discounts and support for career progression.

Benefits

30% discount on store products

36 days of holiday

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• Genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team.
• Flexibility to work a range of different shifts.

Responsibilities

• Provide friendly and thoughtful service in the bakery.
• Develop team's capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Support Store Manager with HR processes and deputise.
• Introduce new products and foster community relationships.

Skills

Great people skills

Organisational skills

Problem-solving skills

Team leadership

Job description

Customer Team Leader – 6 Station Parade, Chiswick, W4 3HD

Pay: £15.24 per hour including London allowance

Contract: 20 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts over Friday, Saturday and Sunday, to be discussed at interview. Role will include working in our in-store bakery

What you'll do

• Friendly and thoughtful service - you'll give friendly, welcoming, easy, helpful and thoughtful service every day, working in our in-store bakery often taking ownership for managing the store and handling challenging situations
• Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they're not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store - work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

This job would suit people who have

• A genuine care for the needs of customers and members
• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Why Co-op?

• Full, paid training and dedicated support for your personal development and career progression
• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream- a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We're building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work. We're proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we'll support you.

As part of the application process for this job, you'll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.