Customer Support Team Lead

Cathedrala appointments; Exeter; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading service solutions provider in Exeter seeks a Customer Support Team Lead to inspire and manage a dynamic team. This hands-on leadership role involves maintaining high service standards, collaborating for continuous improvement, and conducting team development sessions. The ideal candidate will possess proven leadership experience, strong people management skills, and a customer-focused mindset. The position offers a salary up to £32,000, generous holidays, private healthcare, and various employee benefits in a supportive environment.

Benefits

27 days holiday plus bank holidays

Private healthcare

Pension scheme

Sabbatical options

Tech salary sacrifice schemes

Wellbeing support

Qualifications

• Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous.
• Strong capability to inspire and develop a high-performing team.
• Excellent communication and adaptable approach to change.

Responsibilities

• Lead and motivate a customer support team.
• Collaborate to review feedback and drive improvement.
• Conduct coaching sessions and performance reviews.
• Work cross-functionally to enhance customer experience.

Skills

Leadership experience

People management

Communication skills

Problem-solving

Customer-focused mindset

Job description

Our client is a thriving, people-focused business delivering high-quality service solutions across the UK and internationally. With a collaborative culture, modern office environment, and a strong reputation for innovation and employee development, they are committed to supporting growth and rewarding success. The team continues to expand, offering excellent career progression within a supportive and forward-thinking environment.

Role:

This is an excellent opportunity for an experienced leader from an office, hospitality, travel, or retail environment who is looking to take the next step in their career. The Customer Support Team Lead will motivate and support a dynamic team, ensuring exceptional service delivery for clients and customers. This is a hands-on leadership role suited to someone proactive, resilient, and passionate about developing others in a fast-paced, evolving business.

Responsibilities of the Customer Support Team Lead:

• Lead, motivate, and support a customer support team to deliver consistently high service standards.
• Collaborate with key internal stakeholders to review feedback and drive continuous improvement.
• Conduct regular 1-to-1s, coaching sessions, and performance reviews to support team development.
• Contribute to business-wide initiatives, working cross-functionally to enhance customer experience and internal processes.

Requirements of the Customer Support Team Lead:

• Proven leadership experience in an office-based environment; hospitality or retail sector experience advantageous.
• Strong people management capability, with the ability to inspire and develop a high-performing team.
• Excellent communication and problem-solving skills, with a calm and adaptable approach to change.
• Customer-focused mindset and a commitment to continuous improvement.
• Salary up to £32,000 DOE.
• 27 days holiday (including 2 rest days) + bank holidays, plus your birthday off.
• Private healthcare and 24-hour GP access.
• Pension scheme with increasing employer contributions.
• Sabbatical options, quarterly reward experiences, and opportunities for travel.
• Electric car, cycle, and tech salary sacrifice schemes, plus wellbeing support.

If you’re an ambitious leader ready to make an impact in a growing customer support function, we’d love to hear from you. Apply today to join a business that truly values its people and promotes from within.

Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

Recruitment Consultant: Georgia Parkhouse