Customer Support Specialist — Remote/Hybrid with Flexible Hours

Routenote; Truro; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading digital distribution service in England is seeking a passionate Customer Support Associate to join their friendly team in Truro. You will be the primary point of contact for users, providing exceptional support while building positive relationships. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and relevant software proficiency. The role offers flexible working hours, generous leave entitlements, and a modern, dog-friendly office environment.

Benefits

Company pension

Flexible start and finish times

Remote / Hybrid working

Generous annual leave entitlement

Casual dress

Wellness programme

Social events

Qualifications

• Proven track record in delivering exceptional customer support.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional support and assistance to customers.
• Maintain positive relationships with our user base.

Skills

Excellent written and verbal communication skills

Strong problem-solving and analytical abilities

Customer-oriented mindset

Attention to detail

Adaptable communicator

Efficient multitasker

Education

GSCE or equivalent in Maths and English

Tools

CRM help desk ticketing systems

Google Suite

Windows operating system

Job description

A leading digital distribution service in England is seeking a passionate Customer Support Associate to join their friendly team in Truro. You will be the primary point of contact for users, providing exceptional support while building positive relationships. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and relevant software proficiency. The role offers flexible working hours, generous leave entitlements, and a modern, dog-friendly office environment.