Customer Support Specialist - Flexible Hours & Growth

Aviva; Temple Ewell; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading financial services provider in the UK is seeking a Customer Service Expert to enhance customer engagement through personalized service. This role offers a starting salary between £25,400 and £28,500, with opportunities for additional earnings based on experience. The ideal candidate will excel in communication and problem-solving while receiving comprehensive training and support. Flexible working hours are available, and the company promotes inclusivity and various benefits such as holidays and bonus opportunities.

Benefits

Generous pension scheme

25 days holiday plus bank holidays

Up to 40% discount on Aviva products

Opportunity to earn free shares

Flexible benefits

Qualifications

• Ability to build rapport and show empathy with customers.
• Proficient in coaching customers on digital platforms.
• Positive attitude and capable of handling difficult conversations.

Responsibilities

• Communicate with customers through various channels.
• Provide training and support regarding products.
• Help customers engage with their pensions online.

Skills

Great phone manner

Strong listening skills

Problem-solving

Empathy

Ability to coach on digital platforms

Job description

A leading financial services provider in the UK is seeking a Customer Service Expert to enhance customer engagement through personalized service. This role offers a starting salary between £25,400 and £28,500, with opportunities for additional earnings based on experience. The ideal candidate will excel in communication and problem-solving while receiving comprehensive training and support. Flexible working hours are available, and the company promotes inclusivity and various benefits such as holidays and bonus opportunities.