Customer Support Specialist

Madfish; Remote; GBP 60,000 - 80,000; Full time

Job summary

A travel service provider in the UK is seeking a detail-oriented Customer Support Specialist to manage customer inquiries and ensure smooth hotel bookings. The ideal candidate will be fluent in English, possess strong communication skills, and show attention to detail. This remote position offers flexible scheduling and opportunities for professional development. Join the team to help enhance customer experience in the travel industry.

Benefits

Flexible working schedule

Paid vacation and sick leave

Opportunities for professional development

Qualifications

• Fluent English is mandatory.
• Experience in customer support or travel industry is a plus.
• Confident PC user.

Responsibilities

• Handle customer inquiries via email.
• Create, modify, and verify hotel bookings.
• Resolve non-standard situations such as discrepancies or overbookings.

Skills

Fluent English

Strong written and verbal communication skills

Attention to detail

Stress resilience

Quick problem-solving

Job description

Customer Support Specialist

Company: Travelated

Website: travelated.com

Cooperation format: Remote

We are looking for a detail-oriented and communicative Customer Support Specialist to join our team and help our users enjoy a smooth and reliable hotel booking experience. If you have fluent English and want to grow in the travel industry — we would be happy to meet you!

Key Responsibilities:

• Handle customer inquiries via email.
• Create, modify, and verify hotel bookings.
• Resolve non-standard situations such as discrepancies, confirmations, overbookings, and relocations.
• Communicate with partners via phone and email to clarify booking details.
• Provide clear, polite, and professional information to customers.
• Maintain accurate records of customer interactions in internal systems.

Requirements:

• Fluent English (mandatory).
• Strong written and verbal communication skills.
• Attention to detail and a high sense of responsibility.
• Stress resilience and the ability to find quick solutions.
• Experience in customer support or the travel industry is a plus but not required.
• Confident PC user.

Work Conditions:

• Remote collaboration.
• Flexible working schedule.
• Opportunities for professional development.
• Salary tied to currency.
• Paid vacation and sick leave.

About Chaika

Chaika Tech Inc is a product company building solutions for the travel industry. We develop services that help users find and book accommodations, compare prices, and discover new travel opportunities. Our main product, Travelated, has been growing for several years.

We look forward to your applications! Join our team and help people explore the world!