Customer Support Specialist

Cox Automotive; Chester; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading automotive service organisation in Chester is seeking a Customer Support Specialist to deliver world-class customer service and support internal teams. The ideal candidate will have a passion for exceptional service, strong communication skills, and the ability to thrive in a fast-paced environment. This full-time position offers a salary of £28,000 per annum along with various benefits including additional holiday options and well-being days.

Benefits

Option to buy additional holiday days

Paid birthday off

Annual Well-Being Day

Paid Charity Day

Opportunities for career progression

Competitive pension scheme

Qualifications

• Proven experience delivering excellent customer service.
• Ability to communicate clearly with customers and suppliers.
• Experience working in a fast-paced, customer-focused environment.
• Knowledge of the automotive industry is advantageous.

Responsibilities

• Deliver excellent customer service in all interactions.
• Take ownership of requests for first-time resolution.
• Provide continuous support to dealers, suppliers, and Account Managers.

Skills

Customer service excellence

Effective communication skills

Ability to remain calm under pressure

Team collaboration

Initiative and proactivity

Job description

Customer Support Specialist, Reporting to the Customer Service Manager, you will play a key role in supporting our internal teams and working closely with dealers, suppliers, and Account Managers. Your mission is to help deliver world‑class customer service at every touchpoint. To thrive in this role, you'll bring a genuine passion for exceptional service, strong attention to detail, and an eagerness to learn and develop new skills.

What You’ll Be Doing

• Deliver excellent customer service in all interactions.
• Take ownership of requests and aim for first‑time resolution whenever possible.
• Ensure the customer journey remains smooth and uninterrupted at every stage.
• Provide continuous support to dealers, suppliers, and Account Managers.
  Experience working in a fast‑paced, customer‑focused environment.
• A strong commitment to delivering excellent customer service that exceeds expectations.
• Proactive approach with the initiative to take ownership of queries and aim for first‑time resolution, while prioritising workload to meet deadlines.
• Experience communicating with both internal and external customers.
• Effective verbal, written, numerical, and interpersonal communication skills.
• Ability to collaborate with colleagues and complete tasks efficiently, recognising when to seek support or guidance.
• Ability to remain calm and effective when working under pressure.
• Confidence in identifying information from financial transactions and communicating clearly with customers or suppliers about this data.
• Energetic, positive, and outgoing personality.
• Experience working as part of a team, with an understanding of varied roles and responsibilities aligned to service needs.
• Knowledge of the automotive industry (advantageous but not essential).
• Previous customer service experience (beneficial but not essential).
• Experience reviewing documentation for accuracy and updating core business systems accordingly.

Company Overview

Cox Automotive is the world’s largest automotive service organisation. We provide dependable solutions that improve performance and profitability throughout the vehicle lifecycle to manufacturers, fleets, and retailers. Our businesses are organised around our customers’ core needs across vehicle solutions, mobility, remarketing, funding, and retail.

Accelerate your career with a company that leads the way.

NextGear Capital, part of Cox Automotive Group, is a dynamic vehicle funding business committed to delivering innovative solutions to our clients. We leverage advanced third‑party systems to streamline operations and enhance customer experiences.

Inclusion

We’re committed to inclusion.

Remuneration

£28,000 per annum for 37.5 hours a week (Monday - Friday).

Benefits & Perks

• Option to buy additional holiday days
• Your birthday off every year – paid
• One annual Well‑Being Day for you to relax and recharge
• One paid Charity Day to give back and support a cause that matters to you
• Opportunities for career progression across the Cox Automotive network
• Competitive pension scheme