Customer Support Representative II

Freudenberg; Port Talbot; On-site; GBP 24,000 - 32,000; Full time

Job summary

A global manufacturing company in Port Talbot is looking for a Customer Service representative to manage customer queries and complaints effectively. The ideal candidate will possess strong communication skills, technical knowledge of manufacturing processes, and the ability to work well in a team. SAP experience is advantageous. This position offers the chance to contribute to continuous improvement initiatives in a dynamic environment.

Qualifications

• Good understanding of manufacturing processes for Connectors and Sealing Solutions.
• Capable of understanding technical drawings and data sheets.
• Confident communicator at all levels.
• Self-motivated and able to meet deadlines.
• Excellent organizational skills.

Responsibilities

• First point of call for customer queries regarding sales and installations.
• Build and maintain relationships with customers.
• Ensure resolution of customer claims and complaints.
• Collaborate with departments to meet customer expectations.
• Train and mentor new associates in SAP.

Skills

Customer service skills

Technical understanding

Communication skills

Problem-solving

Team collaboration

Time-management

Attention to detail

Microsoft Office proficiency

Tools

SAP

Microsoft Office

Job description

Working at Freudenberg: We will wow your world!

Responsibilities:

• To be the first point of call for any customer queries relating to sales, execution, installations, and communications.

• Build and maintain strong relationships with internal and external customers.

• Ensure that customer claims and complaints are resolved fairy, effectively, accurately, and timely, and in accordance with consumer laws.

• Collaborate with other departments within the organisation to execute orders and meet customer expectations.

• Maintain company pricing lists and margins.

• Provide status updates when requested by management and customers.

• Participate and engage in continuous improvement initiatives and supply feedback for improvement plans.

• Train, coach, and mentor new associates in SAP and company procedures.

Qualifications:

• Have a good understanding of the type of manufacturing processes, materials and procedures involved in the Connectors and Sealing Solutions product range. Have the capability to relate to these processes when dealing with client quotations and expectations.
• Capable of understanding technical drawings, data sheets and specification documents.
• Confident and effective communicator; written & oral, able to communicate professionally with customers, colleagues and peers at all levels.
• Able to quickly take ownership of customer requirements and using own initiative, make decisions and problem solve using the tools and resources available.
• All round team player, able to integrate with the team and offer support and communicate well both within and outside the department.
• Self-motivated, be able to work well under pressure and meet set deadlines.
• Attention to detail; be able to work with figures and calculations accurately.
• Excellent organization and time-management skills.
• Confident and very competent user of the standard Microsoft Office packages. SAP experience an asset.
• The customer base is international, and a foreign language is an asset.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg Flow Technologies Ltd.