Customer Support Representative

MorePeople; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A family-owned agricultural business in the UK is seeking a Customer Support Representative for their Shropshire depot. The role involves building customer relationships, providing aftersales support, and collaborating with internal teams. Ideal candidates should have experience in agriculture and excellent communication skills. Competitive salary, company vehicle, and additional benefits included.

Benefits

Competitive salary + bonus scheme

Company vehicle & mobile

24 days holiday + bank holidays + birthday off

Pension & life assurance

Health cash plan & financial wellbeing programme

Cycle to work scheme

Sick pay

Team events

Qualifications

• Experience in farm management, agronomy, or agricultural engineering is required.
• Strong communication and organisational skills are essential.
• Must be comfortable using Word and Excel.
• A valid UK driving licence with trailer towing is needed.
• Willingness to work flexibly and perform light lifting.

Responsibilities

• Build strong relationships and act as a trusted advisor to customers.
• Provide aftersales support including machine setup and operator training.
• Promote products and digital solutions to improve customer efficiency.
• Collaborate with Parts, Service, and Sales teams for customer solutions.

Skills

Experience in farm management

Excellent communication skills

Organisational skills

Comfortable with Word and Excel

Tools

Agricultural machinery

Job description

Overview

The Company We are working with a family owned business in the agricultural machinery sector, known for innovation, service excellence, and long term customer support. They invest in their people with training and career development, and are proud of their strong team culture.

What You Will Be Doing

I am looking for a Customer Support Representative to join the Shropshire depot, covering the West Midlands and South West. You will:

• Build strong relationships and act as a trusted advisor to customers.
• Provide aftersales support including machine set up, optimisation, and operator training.
• Promote products, services, and digital solutions to help customers improve efficiency.
• Work closely with Parts, Service, and Sales teams to deliver customer focused solutions.

What You Need

• Experience in farm management, agronomy, or agricultural engineering (potato industry knowledge a bonus).
• Excellent communication and organisational skills.
• Comfortable with Word, Excel, and agricultural machinery.
• UK driving licence (with trailer towing).
• Willingness to work flexibly and occasionally carry out light lifting.

What is in it for You

• Competitive salary + bonus scheme.
• Company vehicle & mobile.
• 24 days holiday + bank holidays + your birthday off.
• Pension & life assurance.
• Health cash plan & financial wellbeing programme.
• Cycle to work scheme, sick pay, team events, and more.

How to Apply

If you are passionate about customer service, enjoy working in agriculture, and are looking for the next step in your career, I want to hear from you. Get in touch on the below details and we can have a conversation.

Rachel Richardson - 01780 480530 / 07701 387732
[e-mail]
Or connect with me on LinkedIn

No need for a polished CV, just send over what you have and we can take it from there.