Customer Support Representative

Northgate plc; Tees Valley; On-site; GBP 24,000; Full time

Job summary

A leading vehicle rental company in the UK is looking for Customer Support Representatives in Tees Valley. The role is vital for helping customers with MOTs and vehicle servicing while providing outstanding service. Candidates should possess strong administration, communication, and IT skills. A competitive salary of £23,874.98 per annum comes with extensive benefits, including annual leave and wellness services, in a company committed to diversity and inclusion.

Benefits

24 days of annual leave

Pension contributions of 5%

Free life assurance

Employee referral scheme

Health Cash Plan

Qualifications

• Impeccable administration and organisational skills required.
• Good IT literacy, capable of using various technologies.
• Exceptional written and verbal communication skills are essential.

Responsibilities

• Help customers stay legally compliant regarding MOTs and vehicle servicing.
• Manage customer requests efficiently and provide solutions.
• Strive for a one-touch resolution in every customer interaction.

Skills

Administrative skills

IT literacy

Communication skills

Problem-solving

Customer service orientation

Job description

We are currently seeking talented Customer Support Representatives to join our growing team in Darlington. In this role, you will play a vital part in helping our customers stay legally compliant to be on the road supporting with important services such as MOTs and vehicle servicing. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. With an appetite for learning, a proactive approach to problem‑solving, and a positive outlook, you will take ownership and provide solutions to a wide variety of customer requests. This is an outbound customer service position, where a key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one‑touch resolution, reinforcing our culture of people talking to people. Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits.

Are you a motivated individual with a passion for providing excellent customer service?

• You'll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
• With good IT literacy, you will be a tech‑savvy superstar in any work environment.
• Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
• You're a true wordsmith with exceptional communication skills, both written and verbal.
• You'll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
• Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

With over 60 branches nationwide, we are the UK's largest supplier of light commercial vehicle rental solutions. We're here to keep people and businesses moving, that's what we do. By partnering with some of the country's most well‑known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We're also part of something bigger — ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry‑leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career. We're committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We're here to support you. We are agile. We are experts. We are imaginative. We are reliable. Keep your career moving, smarter.

Of course, there's a great basic salary, but that's just the beginning. Our most popular benefits include a basic salary of £23,874.98 per annum, 24 days of annual leave, public holidays, an extra day's leave to celebrate your birthday, pension contributions of 5%, free life assurance, a save‑as‑you‑earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers.

Wellbeing & Lifestyle Services: Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eye‑care vouchers, Health Cash Plan, Dental Plan and Travel Insurance.

Motoring Benefits: Take advantage of exclusive employee vehicle‑leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.

Wagestream: A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.