Customer Support & Office Administrator

Equals One Ltd; Hull and East Yorkshire; On-site; GBP 27,000 - 29,000; Full time

Job summary

A family-run business in Hull is seeking a Customer Support & Office Administrator to deliver exceptional service and support team operations. The role involves handling enquiries, processing orders, and managing office tasks. Ideal candidates will have strong organisational and customer service skills, along with experience in a professional office environment. This full-time position offers a salary of £27,000 to £28,500 and various benefits, including 20 days holiday and a company pension scheme.

Benefits

20 days holiday plus bank holidays

Company pension scheme

Free on-site parking

Training and development opportunities

Birthday day off

Qualifications

• Experience in a professional office environment.
• Ability to multitask and meet deadlines.
• Positive team player.

Responsibilities

• Respond to customer enquiries and process orders.
• Monitor and manage online orders.
• Enter customer order details accurately.
• Support office administration tasks.

Skills

Strong organisational skills

Customer service skills

Attention to detail

Communication skills

Tools

Unleashed

Xero

Google Sheets

Google Docs

Job description

Customer Support & Office Administrator

Salary: £27,000 to £28,500 dependent on skills and experience

Location: Hull, HU3

Full time office based - 7.15 am – 4.15pm daily – (Early finish 4pm Friday’s)

Benefits

• Salary: £27,000 to £28,500 (depending on experience)
• 20 days holiday plus bank holidays (23 days + birthday)
• Company pension scheme
• Christmas shut down
• Free on-site parking
• Training and development opportunities
• Birthday day off

Elliott Hygiene is a friendly, family-run business and a leading hygiene, packaging, and catering supplier in the Yorkshire and Humber region. With strong local roots and a reputation for excellence, we’re growing fast and have recently relocated to a new purpose-built office and warehouse facility to support this continued growth.

At Elliott Hygiene, our team lives by these values:

• Communication, Teamwork, Loyalty
• Doing What’s Right and Improving
• Fun, Polite, Honest and Respectful
• Urgency and Attention to Detail

If you share these values and enjoy delivering outstanding service, we’d love to hear from you.

About the role

We’re looking for a Customer Support & Office Administrator to support our busy team and help us deliver an exceptional customer experience. You’ll play a key role in handling enquiries, processing orders, and ensuring smooth office operations.

This is a full-time, office-based role (Monday to Friday, 7.15am to 4.15pm (4pm finish on a Friday). Flexibility on hours may be offered for the right person.

Key responsibilities

• Respond to customer enquiries and process orders via phone and email.
• Monitor and manage online orders daily to ensure smooth processing.
• Enter customer order details accurately into company systems.
• Use software such as Unleashed, Xero, Google Sheets and Docs to track orders and prepare quotes.
• Support office administration tasks, maintaining clear communication and up-to-date records.

About you

• Strong organisational and customer service skills.
• Experience in a professional office environment.
• High attention to detail, able to multitask and meet deadlines.
• Positive team player with good communication skills.

Interested? If you feel that you possess the relevant skills and experience then please send your cv by return.

INDLS