Customer Support Manager - Defence Projects

Marshall; Cambridge; On-site; GBP 35,000 - 55,000; Full time

Job summary

A family-owned British company is seeking a Customer Support Manager to manage a military project, ensuring customer needs are met and resources are allocated effectively. The ideal candidate will possess strong communication skills, experience in delivering large-scale projects, and the ability to work under pressure. The role offers competitive benefits including generous holiday and healthcare options.

Benefits

27 days holiday increasing with service

Pension contributions up to 9%

Healthcare cash plan for employee and children

Flexible benefits program

Life assurance at 4x basic salary

Enhanced parental leave

Paid volunteering leave

Access to wellbeing resources

Opportunities to develop skills

Qualifications

• APM Qualification is desirable but not essential.
• Engineering experience in support or maintenance is needed.
• Experience managing a multi-skilled team is beneficial.
• Manufacturing experience is valuable.
• Knowledge of military shelter systems is a plus.
• Previous experience in the defense industry is advantageous.

Responsibilities

• Manage work packages within a support project, ensuring resources are used effectively.
• Ensure all customer requirements and contractual commitments are met.
• Allocate competent resources to work packages.
• Promote additional services to customers.
• Compile information on contract performance KPIs.
• Manage Order Intake and Revenue projections.
• Create reports, spreadsheets, and presentations.

Skills

Good written and verbal communication

Ability to interact with all levels of staff

Good presentation skills

Flexibility

Excellent organisation skills

Ability to work under pressure

Experience of delivering work packages

Education

APM Qualification

Engineering experience or military equivalent

Managing a multi-skilled team

Manufacturing experience

Knowledge of military shelter systems

Experience in the defence industry

Job description

A family-owned British company is seeking a Customer Support Manager to manage a military project, ensuring customer needs are met and resources are allocated effectively. The ideal candidate will possess strong communication skills, experience in delivering large-scale projects, and the ability to work under pressure. The role offers competitive benefits including generous holiday and healthcare options.