Customer Support Manager

Gi Group; High Wycombe; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in High Wycombe is seeking an experienced Customer Support Manager to lead the Internal Sales and Customer Service team. The role involves managing daily operations, driving team performance, and ensuring exceptional customer experiences. The ideal candidate should have over 5 years of experience in customer support and strong leadership skills. This is an ongoing temporary position with competitive hourly pay.

Qualifications

• Minimum 5 years' experience in customer support, sales administration, or internal sales leadership.
• Strong leadership skills and the ability to motivate a team.
• Exceptional communication and organisational capabilities.

Responsibilities

• Lead and manage the Internal Sales and Customer Service team.
• Oversee order processing, quotations, and customer account management.
• Handle customer enquiries, complaints, and provide technical support.

Skills

Team motivation

Conflict management

Communication skills

Organisational skills

Tools

Microsoft 365

CRM systems

Job description

Overview

We are looking for an experienced and proactive Customer Support Manager to lead our Internal Sales and Customer Service team. This pivotal role ensures exceptional customer experiences from initial enquiry to post-sale support. The successful candidate will oversee daily operations, drive team performance, and implement strategies to enhance customer satisfaction and sales efficiency.

Location

Location: High Wycombe

Salary

Salary: £16.41 - £17.95 per hour (D.O.E)

Hours

Hours: Monday to Friday 9am to 5pm

Responsibilities

• Lead and manage the Internal Sales and Customer Service team.
• Oversee order processing, quotations, and customer account management.
• Handle customer enquiries, complaints, and technical support.
• Develop and implement customer service policies and procedures.
• Monitor KPIs, provide coaching, and support team performance.
• Collaborate with external sales, logistics, and operations for seamless order fulfilment.
• Identify and lead process improvement initiatives.
• Train and develop team members, fostering a customer-focused culture.
• Prepare and present Sales Review reports with actionable insights.

Secondary responsibilities

• Provide support during staff absences and peak periods.
• Handle inbound sales calls, prepare quotes, process orders, and manage customer accounts.
• Assist external sales representatives with administrative support.

Key Requirements

• Minimum 5 years' experience in customer support, sales administration, or internal sales leadership.
• Strong leadership, team motivation, and conflict management skills.
• Proficiency in Microsoft 365 and CRM systems.
• Exceptional communication and organisational skills.
• Experience in a technical or manufacturing environment is an advantage.

Please note that this position is an on-going temporary position.

If you are interested, please apply and someone from our local Gi Group office will contact you if you're successful!

Should you require any support or assistance, please contact your local Gi Group office.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Silver status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

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