Customer Support

lloyds banking group; Maidstone; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading financial services organization in the UK is seeking a Customer Support professional to join their team. The role involves providing exceptional face-to-face and remote support to customers while building strong relationships. Ideal candidates will exhibit integrity, empathy, and a commitment to outstanding service. This position offers competitive salary progression, a diverse workplace, and inclusive benefits, making it an excellent opportunity to develop your career in finance.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Private medical benefit

Share schemes

22 days’ holiday with bank holidays

Wellbeing initiatives

Generous parental leave policies

Qualifications

• Ability to quickly build relationships for fantastic customer experiences.
• Passion for helping customers with financial queries.
• Commitment to deliver on promises and exceed customer expectations.

Responsibilities

• Provide face-to-face support to customers in branches.
• Help customers over the phone and via remote communication.
• Collaborate closely with colleagues to meet customer needs.

Skills

Relationship Building

Empathy

Teamwork

Integrity

Job description

End Date

Sunday 25 January 2026

Salary Range

£33,526 - £34,364

Flexible Working Options

Job Share

Job Description Summary

Please note this role is only available for colleagues residing in, or to those who hold right to work permits for Jersey.

Job Description

JOB TITLE: Customer Support

LOCATION(S): Broad Street, Jersey

ышлен HOURS: 35 hours a week Monday to Friday

WORKING PATTERN: Full-time

S सामाजिक SALARY: £33,526 increasing to £34,276 after 6 months in role. We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £40,500 for our highest skill level.

About this opportunity

You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first making a difference to Customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (we also connect via social media sexuales, web‑chat and remote advice video calls)

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which Mädchen why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services and the values that drive us.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.

About us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you’ll need

• Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive manuscript once you have formally been invited to an interview or accepted a verbal offer to join us which is when we run our background checks. mbilu always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.