Customer Support

Lloyds Banking Group; Broad Street; On-site; GBP 33,000 - 35,000; Full time

Job summary

A leading banking institution is seeking a Customer Support representative at Broad Street, Jersey. This full-time role offers a competitive salary starting at £33,526, with progression opportunity based on skill development. Candidates must have strong people skills, empathy, and the ability to build customer relationships. With a focus on inclusivity and personal growth, this position promotes flexibility in working styles and career development across various banking areas. Join a supportive team that values diversity and community impact.

Benefits

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping benefits

22 days’ holiday with increasing accrual over time

Qualifications

• Must care about helping people with finances without prior financial service experience.
• Quickly build relationships to provide fantastic customer experience.
• Show empathy and integrity in resolving queries.

Responsibilities

• Provide face-to-face support to customers in branches.
• Transition into roles including remote customer support over phone.
• Deliver outstanding service via social media and remote video calls.

Skills

People skills

Ability to build relationships

Empathy

Commitment to service

Team collaboration

Job description

Job Details

End Date: Sunday 25 January 2026

Salary Range: £33,526 – £34,364

Job Description

JOB TITLE: Customer Support

LOCATION(S): Broad Street, Jersey

HOURS: 35 hours a week Monday to Friday

WORKING PATTERN: Full-time

SALARY: £33,526 increasing to £34,276 after 6 months in role.

We operate a skill‑progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn up to £40,500 for our highest skill level.

Job Description Summary

Please note this role is only available for colleagues residing in, or holding right to work permits for Jersey.

Flexible Working Options

We support flexible working – click here for more information on flexible working options.

Job Share.

About This Opportunity

You’ll begin your journey in one of our branches, providing face‑to‑face support to our customers. You’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first and making a difference to customers, businesses and communities.

Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely, and connecting via social media, web‑chat and remote advice video calls.

Grow Your Career with Our Skill Progression Framework

At Lloyds Banking Group, we don’t just offer jobs – we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework.

Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud and Financial Planning, as well as opportunities to move into leadership roles.

About Us

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions, who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What You’ll Need

• People skills – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, act with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
• The commitment to deliver on your promises and go above and beyond for your customer.
• A genuine teammate – collaborating closely with colleagues to ensure your customers' needs are met.
• If located in one of our hybrid locations, you will need to meet our home‑working criteria, for example, a quiet private room at home and a stable internet connection.

About Working For Us

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday (increases over time), with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review.

Apply Today

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. Please note our roles can generate a considerable amount of interest and close early, so don't miss out on this opportunity.

Company Statement

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

Data Privacy & Security

We keep your data safe. We will only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us, which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

Inclusive Workplace

We're focused on creating a values‑led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.