Customer Support Executive Part TimePermanent

First Recruitment Services; Hove; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency is looking for a Customer Support Executive to join their team in Hove. This office-based role involves providing exceptional support to customers, handling inquiries via phone, email, and social media, and assisting with scheduling appointments. Ideal candidates will have solid experience in customer service and communication skills. The position is part-time, offering 20–30 hours of work per week, with a salary ranging from £13.33 to £14.62 per hour, alongside generous benefits including annual leave and a pension scheme.

Benefits

Free onsite parking

Pension scheme

31 days annual leave pro rata

Qualifications

• Experience in a busy customer service environment.
• Ability to engage confidently with customers in B2B and B2C settings.
• Experience in a call centre or administrative role is a plus.

Responsibilities

• Communicate with customers via various platforms.
• Respond to customer queries and requests.
• Schedule and manage customer appointments.

Skills

Customer service experience

Communication skills

Teamwork

Job description

Position Details

• Position : Customer Support Executive
• Salary : £13.33 – £14.62 per hour (dependent on experience)
• Location : Hove
• Hours : 20-30 hours per week Monday to Friday (ideally looking for 10am to 2pm or similar)
• Free onsite parking, pension scheme, 31 days annual leave pro rata (inclusive of bank holidays)

We are recruiting for a Customer Support Executive to join a friendly and collaborative team in Hove. This role sits within the Customer Service and Sales department, where you’ll play a vital part in supporting colleagues and ensuring customers receive the best possible experience. You’ll help keep things running smoothly by coordinating appointments, following up on enquiries, and providing day‑to‑day support to the wider team.

For the Customer Support Executive, the ideal candidate will have experience in a busy customer service environment, with the ability to engage confidently with customers in both B2B and B2C settings. If you’ve worked in a call centre or an administrative role where teamwork and customer contact were key, this could be a great next step.

Responsibilities

• Communicating with customers via telephone, email, social media, and online chat
• Responding to customer queries and requests
• Scheduling and managing customer appointments

Requirements

• Acting as the first point of contact for customers via phone, email, social media, and online chat
• Handling queries with professionalism and care, ensuring timely resolutions
• Supporting Field Specialists by scheduling and managing customer appointments
• Providing general administrative support to the team to help achieve shared goals

Benefits

• 31 days annual leave pro rata (inclusive of bank holidays)
• Pension scheme
• Free onsite parking
• Opportunity for career development and progression

The Customer Support Executive is a part‑time, permanent office‑based role in Hove. You’ll work between 20–30 hours per week, Monday to Friday, ideally 10am–2pm or similar.

Salary : £13.33 – £14.62 per hour (equivalent to £26,000 – £28,500 full time).

Wild Recruitment Ltd T / A First Recruitment Services is acting as an employment agency in relation to this vacancy.