Customer Support Coordinator

Randstad Sourceright; Worcester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an MES Customer Support Coordinator based in Worcester. The role involves supporting the technical administration of medical equipment processes, including coordinating repairs, managing stock levels, and liaising with suppliers. Ideal candidates will demonstrate strong communication skills, technical proficiency, and the ability to manage operational processes effectively. This is a 6-month contract position, requiring 37.5 hours of work per week at a pay rate of £15 per hour.

Qualifications

• Proven communication and interpersonal skills.
• Demonstrated ability to manage operational processes.
• Experience working effectively in a workshop environment.

Responsibilities

• Serve as the primary administrative contact for the workshop.
• Manage equipment processes including deployment and repairs.
• Liaise with external suppliers for equipment servicing.
• Oversee stock management within the EAM system.
• Conduct trainings and safety checks as necessary.

Skills

Excellent verbal and written communication skills

High level of computer literacy

Experience in process management

Ability to work in a fast-paced environment

Tools

Microsoft Office

Service management packages

Job description

Job Title: MES Customer Support Coordinator
Location: Worcester Royal Hospital
Contract: 6 months initial contract
Hours: 37.5 hours per week
Pay Rate: £15 p/h PAYE

Randstad Sourceright is recruiting on behalf of Siemens Healthineers for a MES Customer Support Coordinator. You will support the technical administration functions of the service. This will involve communication with internal and external service stakeholders, providing support to colleagues and ensuring that assigned tasks and responsibilities are performed accurately and efficiently. An element of the position is to provide support to the management team.

Key Responsibilities

• Serve as the primary administrative contact for the Siemens workshop.
• Manage the end‑to‑end process for medical equipment, including the coordination of new equipment deployment, loans, returns, and repairs.
• Oversee the receipt, acceptance, ordering, and control of spare parts.
• Manage and maintain accurate stock levels (stock control).

System Management and Inventory

• Manage the stock system within the Enterprise Asset Management (EAM) system.
• Provide engineering support for stock audits, including updating stock levels within EAM.
• Assist with the full annual equipment inventory and associated internal and external audits.
• Complete all standard tasks and responsibilities expected of a MES Support Co‑ordinator.

Supplier and Technical Liaison

• Liaise with external suppliers to arrange repairs and servicing for medical equipment.
• Assist in the evaluation and trials of new medical equipment.

Equipment Commissioning (EAM Documentation)

• Manage the full documentation process within EAM for new equipment prior to clinical use, which includes:
  • Updating EAM with defining information.
  • Creating and completing the commissioning job.
  • Allocating the task to an engineer for safety testing.
  • Arranging relevant clinical training.
  • Final completion and update in EAM.

Training and Safety (Where Applicable)

• Attend necessary user, technical, and other training courses, meetings, and conferences relevant to the MES department's engineering and support work.
• Where applicable and following relevant training, conduct electrical safety testing and routine device checks.

Experience & Qualifications

• Perform any other relevant duties that contribute to the smooth operation of the MES Department.
• Undertake other duties appropriate to the role as and when required to meet the operational needs of the Company.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills, with the ability to effectively interact with both customers and colleagues at all levels.
• Technical Proficiency: High level of computer literacy, including proficiency with standard Office software and experience using specialized service management packages.
• Process Management: Demonstrated ability to develop, implement, and manage changes to operational processes.
• Work Environment: Experience working effectively within a fast‑paced office or workshop environment.