Customer Support Coordinator

Michael Page; Steyning; On-site; GBP 25,000 - 26,000; Full time

Job summary

A reputable organisation in Steyning seeks a Customer Support Coordinator to enhance customer satisfaction and support sales processes. Key responsibilities include providing exceptional service, processing orders, and assisting sales. Candidates should have customer service experience, strong communication skills, and proficiency in CRM systems. This role offers a competitive salary between £25,000 to £26,000 per annum and opportunities for professional development.

Benefits

Competitive salary

Opportunities for professional growth

Supportive work environment

Qualifications

• Experience in customer service or support roles.
• Excellent written and verbal communication skills.
• Ability to use CRM systems efficiently.

Responsibilities

• Provide exceptional customer service and support.
• Process customer orders accurately and efficiently.
• Assist the sales team by preparing quotes.

Skills

Customer service experience

Excellent communication skills

Proficiency in CRM systems

Strong organisational skills

Proactive problem-solving

Ability to work independently

Job description

The Customer Support Coordinator role involves supporting customers and sales processes with efficiency and accuracy. This permanent position in Steyning requires a proactive individual with a strong focus on customer satisfaction and service excellence.

Client Details

The employer is a medium-sized organisation, known for providing innovative solutions and prioritising customer service. They are committed to delivering high-quality products and services to their clients.

Description

• Provide exceptional customer service and support to all clients via phone, email, and other communication channels.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Assist the sales team by preparing quotes, managing enquiries, and following up on leads.
• Maintain and update customer records in the CRM system.
• Coordinate with internal departments to ensure smooth order fulfilment and resolution of customer issues.
• Monitor and report on key performance metrics related to sales and customer support activities.
• Identify opportunities to improve customer satisfaction and promote additional products or services.
• Support administrative tasks related to the Customer Service department as required.

Profile

• Experience in customer service
• Excellent communication skills, both written and verbal.
• Proficiency in using CRM systems and other relevant software tools.
• Strong organisational and multitasking abilities.
• A proactive approach to problem‑solving and an eye for detail.
• The ability to work effectively both independently and within a team.
• A commitment to delivering outstanding customer service.

Job Offer

• Competitive salary ranging from £25,000 to £26,000 per annum.
• Opportunities for professional growth and career development.
• A supportive and collaborative work environment in Steyning.

This is an excellent opportunity to join a reputable organisation in Steyning. If you are passionate about customer service and sales support, apply now.