Customer Support Coordinator

Thompson Aero Seating Ltd; Craigavon; On-site; GBP 28,000 - 38,000; Full time

Job summary

A manufacturing company in Northern Ireland is seeking a candidate for a role in the Aftermarket and Services department. The successful applicant will support order processing, coordinate with various departments, and maintain customer satisfaction. Essential qualifications include 3 A Level passes and 2+ years of relevant experience. The role offers competitive salary and extensive benefits.

Benefits

Competitive salary

Annual bonus

33 days annual leave

Flexi time working

Health cash plan

Contributory Pension Scheme

Discounted Gym membership

Qualifications

• 2+ years' experience in a production/manufacturing environment.
• Proficient in using MS Word and Excel.
• Working knowledge of Order Management Systems (MRP).

Responsibilities

• Process Sales Orders and generate order acknowledgements.
• Compile quotes to ensure margin budgets are achieved.
• Attend departmental meetings to resolve issues.

Skills

Organisational skills

Problem solving

Communication skills

Time management

Self-starter

Education

3 A Level passes (A-E) or equivalent

Tools

MS Word

Excel

Order Management Systems (MRP)

Job description

Overview

The post holder will be responsible for supporting the Aftermarket and Services department in the accurate and timely loading, coordination and delivery of customer orders through integrating closely with multiple areas of the business.

Responsibilities

• Process Sales Orders via the Customer Relationship Managers and generate formal order acknowledgements
• Work with Planning, Production and Supply Chain to establish accurate lead times for quotes
• Attend regular departmental board walks/meetings to ensure order delivery is committed to within the business and any issues relating to the customer order book are resolved
• Perform Sales Order contract and system (MRP) reviews to ensure system data is accurate
• Compile quotes to ensure margin budgets are achieved
• Report on quotes and revenue forecasting
• General administration and management of the Aftermarket spares price list to ensure profitability is maintained and customers are fully informed of change
• Maintain the Open Order Book to enable regular and clear order status updates to Customer Relationship Managers
• Conduct regular KPI reviews to ensure both internal and external goals and targets are met and escalate any forecasted issues to the Customer Relationship Managers when required
• Participation in the 24-7 out-of-hours customer AOG support line via a rota system, where customer calls and orders are managed
• Administration and reporting as necessary

Reward

• Competitive salary
• Annual bonus (linked to company performance)
• 33 days annual leave (Increase after 5 years' service)
• 37.5 hours per week
• Flexi time working
• £5,000 employee referral bonus
• Health cash plan
• Contributory Salary Sacrifice Pension Scheme
• Holiday Purchase Scheme - Salary Sacrifice
• Electric Car Scheme - Salary Sacrifice
• Cycle to Work Scheme
• Life Assurance Scheme at x4 gross salary
• Competitive enhanced Maternity and Paternity pay
• IVF & Assisted Conception Policy
• Women in Business - Corportate Member
• Wellbeing Initiatives
• Employee Recognition scheme
• Long Service Awards
• Local charity / sponsorship activities
• Dedicated employee parking
• Discounted Gym membership
• Learning and development opportunities
• Career progression

Requirements

Essential

• 3 A Level passes (A-E) or equivalent level qualification
• 2+ years' experience in an equivalent role within a production/manufacturing environment
• Proficient in using MS Word and Excel
• Working knowledge of Order Management Systems (MRP)
• A self-starter and quick learner with strong verbal and written communication skills
• Ability to work to tight deadlines whilst coordinating with a multi-departmental delivery process
• Effective organisational, prioritisation, and time management abilities
• Strong problems solving and decision-making abilities

Desirable

• Experience in customer order management
• Experience or involvement in Quality/Customer Audits
• Procurement experience

We reserve the right to enhance criteria on shortlisting.

Thompson Aero Seating is an Equal Opportunities employer.

The closing date for applications is the 28th September 2025 at 17:00.

To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.