Customer Support Associate

Routenote; Truro; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A leading digital distribution service in England is seeking a passionate Customer Support Associate to join their friendly team in Truro. You will be the primary point of contact for users, providing exceptional support while building positive relationships. The ideal candidate will possess excellent communication skills, strong problem-solving abilities, and relevant software proficiency. The role offers flexible working hours, generous leave entitlements, and a modern, dog-friendly office environment.

Benefits

Company pension

Flexible start and finish times

Remote / Hybrid working

Generous annual leave entitlement

Casual dress

Wellness programme

Social events

Qualifications

• Proven track record in delivering exceptional customer support.
• Ability to work independently and as part of a team.

Responsibilities

• Provide exceptional support and assistance to customers.
• Maintain positive relationships with our user base.

Skills

Excellent written and verbal communication skills

Strong problem-solving and analytical abilities

Customer-oriented mindset

Attention to detail

Adaptable communicator

Efficient multitasker

Education

GSCE or equivalent in Maths and English

Tools

CRM help desk ticketing systems

Google Suite

Windows operating system

Job description

Role

We are looking for a passionate and confident Customer Support Associate to join our fun and friendly Customer Support team! As a Customer Support Associate you will play a crucial role in building and maintaining positives relationships with our customers. You will be the primary point of contact for our user base providing exceptional support and assistance. Your ability to understand customer needs effectively communicate with various stakeholders and contribute to process improvements will be essential to our success.

What we want

Our ideal Customer Support Associate will have / be:

• Excellent written and verbal communication skills with a preference for a casual and friendly tone.
• GSCE or equivalent in Maths and English.
• Strong problem‑solving and analytical abilities.
• Ability to work independently and as part of a team.
• Customer‑oriented mindset with a positive and enthusiastic attitude.
• Strong attention to detail problem‑solving and organisational skills.
• Proficiency in relevant software applications (e.g. CRM help desk ticketing systems).
• Proven track record in delivering exceptional customer support.
• Skilled computer user with proficiency in Windows operating system.
• Adaptable communicator who can effectively interact with diverse customers.
• Efficient multitasker capable of prioritising tasks and managing time effectively.
• Experience user of Google Suite tools for streamlined workflows.

Bonus extras

• Previous experience in customer support or a related field is preferred.
• Music Industry knowledge and experience
• Product / service knowledge and experience

What we offer in return

• Casual dress
• Company pension
• Free on‑site parking
• Enhanced sick pay
• Enhanced maternity and paternity leave
• Wellness programme
• Generous annual leave entitlement (28 days plus bank holidays)
• Flexible start and finish times (between the hours of 08:00 and 18:00)
• Remote / Hybrid working (3 days office working / 2 days remote working)
• Modern dog friendly office environment
• Social events and onsite games rooms ( table tennis play station pool table) and mini gym

Schedule

• Monday to Friday (35 hours per week)

Key Skills

• Electrical Engineering
• SQL
• Active Directory
• VMware
• OS
• Windows
• Trouble Shooting
• Linux
• SAN
• Java
• Technical Assistance
• Setup
• hardware
• Technical Support
• Software support

RouteNote is an equal opportunity employer. We have a strong culture of inclusion curiosity and flexibility. We want you to help us create a world where millions of people are more creative fulfilled and inspired.

Were a social friendly bunch here at RouteNote. If you would like more information please contact our People & Culture team at .

Closing Date - 19th October (if we have an influx of applications the closing date might be pulled forward).

Required Experience : IC

Employment Type: Full-Time

Experience : years

Vacancy : 1