Customer Support Assistant

Nicholas Clarke Associates Ltd; Shrewsbury; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A manufacturing business based in Shrewsbury is seeking a Customer Support Assistant to support their commercial team. This role involves administrative tasks, data analysis, and product development support. The ideal candidate will possess strong communication and team-working skills, manage multiple tasks efficiently, and be proficient in Microsoft Office. This position offers competitive salary, benefits, and a hybrid working model, making it a secure and excellent opportunity for those passionate about customer experience.

Benefits

33 days holiday

Pension

Life Assurance

Healthcare

Qualifications

• Experience interfacing with internal and external customers.
• Excellent team working skills are essential.
• Proven ability to manage multiple tasks efficiently.

Responsibilities

• Perform office administrative tasks like packing and posting.
• Analyse sales data for trends and patterns.
• Support product development with various teams.
• Conduct competitor landscape analysis.

Skills

Good communication skills

Team working skills

Competent using Microsoft Office

Interfacing with customers

Managing multiple tasks

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Customer Support Assistant

Telford, Shropshire

Manufacturing Business

Competitive Salary + 33 days holiday + Pension + Life Assurance (x3) + Healthcare + Hybrid working options (2 days per week)

Monday - Friday (8:30am - 5:00pm).

This is an excellent opportunity for a professional customer services person to join a successful, progressive manufacturing business who have a long-standing presence in Telford. Working within their commercial team, there are excellent routes for progression within short time frames for the right motivated candidate.

Role Description

• Carry out office administrative tasks, including packing, posting, printing, binding.
• Collate and analyse sales data to identify trends and patterns.
• Support the development of new and existing products in partnership with innovation, commercial & production teams.
• Provide customer/product portfolio analysis including competitor landscape.
• Work closely with the Customer Support Managers to carry out local and group projects.
• Carry out regular product testing.

Skills and Qualifications

• Good communication skills, both verbal and written.
• Experience of interfacing effectively with internal and external customers.
• Excellent team working skills.
• Proven experience of managing multiple tasks efficiently through to completion.
• Competent using Microsoft Office, in particular Excel, Word & PowerPoint.
• Current, valid driving licence

This is an excellent long term and secure opportunity for a person passionate about providing an excellent customer experience.

Interest, click 'apply' to submit your application and hear more about this excellent opportunity