Customer Support Assistant

Adecco; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Support Assistant in Norwich. This temporary role requires providing excellent customer administration and support, including managing documentation and utilizing IT systems confidently. Ideal candidates will have strong communication skills, experience in customer service, and a positive attitude. The role is full-time, lasting approximately 3 months, with a closing date for applications on January 9th, 2026. Competitive compensation is offered.

Qualifications

• GCSE English (Grade C/4 or above) or equivalent qualification is required.
• Experience in customer service and administrative roles is preferred.
• Strong communication skills to engage with various individuals.

Responsibilities

• Process paperwork and manage post services efficiently.
• Support administrative tasks for timely responses.
• Handle physical-to-digital workflows by scanning and organizing records.

Skills

Communication skills

Customer service experience

Basic numerical skills

IT system proficiency

Positive attitude

Education

GCSE English (Grade C/4 or above)

Tools

Microsoft Office

Job description

Position Details

• Role: Customer Support Assistant
• Contract Type: Temporary, approx 3 months | December - March
• Hours: Full-Time, 37 hours

About the Role

On behalf of our client, we are seeking someone who can deliver exceptional customer administration and support. In this role, you will:

• Provide Accurate Administration: Process paperwork, scan and index documents, and manage post services with efficiency and attention to detail.
• Support Customer Contact Functions: Carry out essential administrative tasks to ensure timely and accurate responses across the team.
• Manage Documentation: Handle physical-to-digital workflows by scanning, indexing, and organising records.
• Use IT Systems Confidently: Work across various systems, including Microsoft Office, to maintain smooth communication and information sharing.
• Assist with Corporate Support: Support filing systems and help with procuring office supplies.
• Collaborate with the Team: Work closely with colleagues to help maintain service excellence.

What We're Looking For

• GCSE English (Grade C/4 or above) or an equivalent qualification
• Experience in customer service and administrative roles
• Strong communication skills and the ability to engage with a wide range of individuals
• A positive attitude and willingness to develop new skills
• The ability to work under pressure while maintaining accuracy
• Basic numerical skills for reconciliation and related admin tasks
• Confidence using multiple computer systems

Ready to Apply?

If you're excited about supporting a busy public-sector team and delivering outstanding customer service, we'd love to hear from you.

Adecco is a disability-confident employer. We're committed to an inclusive and accessible recruitment process. If you require reasonable adjustments at any stage, simply let us know - we're here to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Info

• Job Title: Customer Support Assistant
• Company:
• Location:
• Compensation: Competitive
• Posted:
• Closes: Jan 9th 2026
• Sector: Administration
• Contract: Temporary
• Hours: Full Time