Customer Support Advocate — Hybrid, Training & Growth

Allianz Management Services Ltd; Leeds; Hybrid; GBP 25,000; Full time

Job summary

A leading insurance provider in Leeds is seeking a Customer Representative for Britannia Rescue. This full-time role involves handling customer breakdown calls with empathy and efficiency. No prior experience is required as comprehensive training will be provided, ensuring you will thrive in this vital position. The starting salary is £24,570 per annum, with flexible working options including hybrid patterns. Join us to be part of a trusted name in the UK, dedicated to outstanding customer service.

Benefits

Flexible buy/sell holiday options

Annual performance related bonus

Contributory pension scheme

Employee development days

Insurance product discounts

Qualifications

• Proven experience in a customer-facing role, with a genuine passion for helping others.
• Ability to remain calm and clear under pressure.
• Confidence working with digital tools and systems.

Responsibilities

• Provide support for breakdown calls, assisting customers needing roadside assistance.
• Ensure positive customer interactions and take ownership of resolutions.
• Manage end-to-end services through online systems.

Skills

Customer service experience

Excellent communication skills

Emotional intelligence

Problem-solving attitude

Adaptability

Job description

A leading insurance provider in Leeds is seeking a Customer Representative for Britannia Rescue. This full-time role involves handling customer breakdown calls with empathy and efficiency. No prior experience is required as comprehensive training will be provided, ensuring you will thrive in this vital position. The starting salary is £24,570 per annum, with flexible working options including hybrid patterns. Join us to be part of a trusted name in the UK, dedicated to outstanding customer service.