Customer Support Advisor

Big Motoring World Group; Gillingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Support Advisor to enhance the post-sale experience for customers. In this dynamic role, you will manage customer queries, coordinate service bookings, and ensure effective communication between customers and service centres. Your expertise in customer service will be vital in providing timely resolutions and maintaining accurate records. Join a supportive team that values your contributions and offers a range of benefits, including a company pension and access to an on-site gym. This is your chance to make a meaningful impact in a thriving environment.

Benefits

Company Pension

Free Parking

On-site Gym

Qualifications

• Previous experience in customer service is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Handle customer queries and complaints efficiently.
• Coordinate bookings with service centres and maintain records.

Skills

Customer Service Experience

Verbal Communication Skills

Written Communication Skills

Problem-Solving Ability

Organisational Skills

Punctuality

Job description

We're looking for a Customer Support Advisor to join our team and provide exceptional post-sale customer support. In this role, you’ll be responsible for ensuring a seamless after sales experience from start to finish.

Roles and Responsibilities

1. Handle customer queries and complaints professionally and efficiently, ensuring swift resolutions, guidance and support.
2. Coordinate bookings with our service centres, selecting locations that are accessible, have the correct availability, and can repair the requirements.
3. Act as the first point of contact between customers and service centres, ensuring clear communication, authorisation of repairs, and the timely completion of work.
4. Maintain accurate customer records and document any interactions with customers with regular updates.

Minimum Requirements

• Previous Customer Service experience
• Excellent Verbal and Written Communication skills
• Exceptional Telephone Manner
• Organised and Punctual
• Ability to solve problems

Benefits

• Company pension
• Free parking
• On-site gym

So, what are you waiting for? Send a copy of your CV below to kick-start your career at Big Motoring World.