Customer Support Advisor

lloyds banking group; Birmingham; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading financial services company in Birmingham seeks a Customer Support Advisor to assist customers with banking needs and app navigation. This full-time role offers a hybrid working model post-training and a skill progression framework for career advancement. Join now to be a part of an inclusive environment that values development and customer service excellence.

Benefits

Hybrid role with homeworking

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Discounted shopping and lifestyle benefits

22 days' holiday plus bank holidays

Qualifications

• No banking experience required as full training provided over six weeks.
• Must have strong communication skills.

Responsibilities

• Assist customers with banking app navigation.
• Provide outstanding support and solutions to customer queries.

Skills

Passion for helping people

Strong emphasis on great service

Willingness to learn

Job description

End Date Thursday 09 October 2025

Salary Range £25,000 - £25,200

Flexible Working Options Hybrid Working

Job Description Summary

Join our fantastic Customer Service team…

Job Description

Customer Support Advisor

Location: Birmingham Colmore Row

WORKING PATTERN: Full-time

START DATE: 17/11/25

Salary: £25,000 in increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level.

Shift Pattern: Early Riser

• Start times between 7am and 9am and end times between 3pm and 5pm
• Maximum of 5 out of 7 days (based on a Monday-Sunday week)
• Maximum of 50% weekend days over a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping customers navigate our banking app and assist with complex needs, you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

What we need from you

• A passion for helping people – You'll listen, understand, and find solutions.
• A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
• A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

We put you first, so you can put our customers first.

Join us, and you'll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and lifestyle benefits
• 22 days' holiday (increases over time) plus bank holidays
• Wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Our newly upgraded Colmore Row site facilities…

• Working cafe with roof terrace
• Fitness Space
• Active travel facilities & changing rooms
• Games area
• Equipped kitchenettes with fridge, microwaves, hot/cold taps
• Contemplation rooms
• Wellness rooms
• Good travel networks
• Rest areas
• Great collaboration spaces
• Events space

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now to explore this exciting opportunity!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.