Customer Support Administrator

Focus Resourcing; Reading; On-site; GBP 25,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Administrator based in Reading. The role involves providing exceptional service to customers by logging and managing inquiries through Salesforce, coordinating engineer schedules, and processing orders using Xero. Ideal candidates will have strong administrative and communication skills, be proactive problem solvers, and have previous customer service experience. This is a permanent position with a salary of £25,000 and standard working hours Monday to Friday.

Qualifications

• Proactive, positive attitude with a natural ability to solve problems.
• Strong admin skills with good numeracy and literacy.
• Previous experience in a customer service or support role.

Responsibilities

• Act as the first point of contact for customers, logging and tracking faults.
• Schedule and coordinate engineer diaries for efficiency.
• Process customer orders using Xero, including sales orders.

Skills

Proactive attitude

Problem-solving skills

Strong admin skills

Attention to detail

Clear communication skills

Team player

Tools

Salesforce

Xero

Microsoft Office

Job description

Overview

Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The main purpose of this position is to deliver excellent service to both our existing and potential customers, ensuring every enquiry, issue or request is handled quickly, efficiently and professionally from start to finish.

Job Details

Job Type: Permanent
Working Hours: Monday - Friday, 8.30am - 5pm
Location: Reading, office based
Salary: £25,000

Responsibilities

• Act as the first point of contact for customers, logging and tracking faults on Salesforce through to resolution.
• Schedule and coordinate engineer diaries to optimise time and resources.
• Communicate with customers to arrange engineer visits for breakdowns, maintenance, installations and collections.
• Process customer orders for supplies, parts and consumables using Xero, including sales orders and delivery notes.
• Create quotes and correspondence for supplies and maintenance contracts for existing and prospective customers.
• Maintain Salesforce data to support customers and engineers effectively.
• Manage customer queries and resolve issues in a calm, helpful and efficient manner.
• Assist with licensing and decommissioning of franking machines.
• Support contract cancellation discussions where required.
• Arrange shipping of parts and supplies to customers and engineers.
• Help in the warehouse with shipping machines and complete admin tasks.
• Carry out general Salesforce administration, including updating customer contact and address details.
• Order and maintain stock levels for engineer parts.
• Log and distribute incoming sales enquiries and leads.
• Assist with processing sales orders when required.
• Help with one-off tasks and projects as they arise.

Qualifications

• A proactive, positive attitude with a natural ability to solve problems.
• Strong admin skills, good numeracy and literacy, and great attention to detail.
• Previous experience in a customer service or support role.
• Confidence following processes and procedures.
• Clear and friendly communication skills, both written and verbal.
• Comfortable using Microsoft Office and general PC systems.
• Experience with Salesforce and Xero is a bonus, but not essential.
• A team player with a "can-do" mindset who is happy to support others.
• A full UK driving licence is helpful, but not essential.