Customer Success Representative

Magma Math; Greater London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A dynamic educational technology startup in London is seeking a full-time Customer Support Representative to enhance user experience. You will assist customers through various digital platforms, conducting onboarding sessions and addressing inquiries. Ideal candidates are fluent in English, have 1-2 years of experience in a customer-focused environment, and possess problem-solving skills. The role is in a fast-paced startup culture with opportunities for professional growth and competitive compensation.

Benefits

Competitive compensation

Growth and development opportunities

Collaborative work environment

Qualifications

• Fluent in English, both spoken and written.
• 1-2 years of work experience in a customer-facing role.
• Curious, takes initiative, and enjoys helping others.

Responsibilities

• Interact with users and address questions through chat, phone, and email.
• Hold digital onboarding sessions for new users.
• Solve customer inquiries and bug reports.

Skills

Customer service

Problem-solving

Adaptability

Tech-savvy

Communication

Education

A-levels or equivalent

Tools

Excel

SQL

Job description

About Magma

Magma is a startup that has quickly grown to become the leading platform for data-driven math education. By leveraging handwritten solutions in a digital format, Magma allows teachers to emphasize creativity in math while gaining key insights into student progression. This creates a more engaging, inclusive, and pedagogical math class for all students.

Math remains the largest challenge for schools, where one in five students in year 9 are low performers. Math is one of the core pillars on which careers are built, and we believe that school math represents one of the largest opportunities for improving educational outcomes and career prospects for children and young adults.

Magma is now growing rapidly across Europe and the US. We are an ambitious team on a meaningful mission of improving math education for millions of children.

The Role

The Customer Success team at Magma works closely with our users, ensuring they get the most value out of our product. We are now looking for an outgoing, curious, and responsible person to join us as a Customer Support Representative (CSR).

Your primary role will be interacting with our users digitally, addressing questions, support inquiries, and bug reports. You will solve problems mainly through our chat support but also through phone and email. High-stress tolerance and the ability to deliver world-class service are essential.

As a CSR, you will also hold digital onboarding sessions to help new users get started. To thrive in this role, you should be energised by helping others and always strive to go the extra mile. You will be the face of Magma for our users.

Who you are and what you bring:

• Highly social and enjoys collaborating with others.
• Independent and a strong problem solver.
• Able to deliver world-class customer service with great patience.
• Comfortable working in a fast-paced environment with multiple tasks.
• Tech-savvy, with basic knowledge of Excel and SQL.
• Flexible and open to rapid changes in a dynamic work environment.
• Excited to grow together with us.
• 1-2 years of work experience.

Requirements:

• Experience in a customer-facing role in a service industry.
• Fluent in English, both spoken and written.
• Curious and taking initiative.
• A-levels or equivalent. (bonus if you don't hate math!).

What we offer

• Play a key role in an exciting journey. We are a young, hungry, and fast-growing startup with a meaningful mission.
• Fantastic colleagues in a fun environment with great opportunities to learn.
• Competitive compensation.
• Opportunities for growth and development into new roles at the company expand.

Start: Jan

Position: Full-time

Location: Bloomsbury, London

Note: We have an office-first policy, meaning all employees work from the office.

Ready to join our team? Apply now!