Customer Success & Program Delivery Associate, remote based in UK

Visit.org; City Of London; Remote; GBP 40,000 - 55,000; Full time

Job summary

A social impact organization is seeking a Customer Success & Program Delivery Associate to manage enterprise client relationships and coordinate impactful volunteer events. The ideal candidate should have over 2 years of experience in customer success and event management, along with strong organizational skills and a passion for making a difference. This remote-based role in London offers a competitive salary and an inclusive startup culture.

Benefits

Competitive salary

Mission-aligned company events/volunteering

Inclusive, exciting start-up culture

Accelerated career & personal growth

Qualifications

• 2+ years of experience in customer success, account management support, operations, and event management.
• Experience in fast-paced startup environments.
• Strong attention to detail and superior organizational skills.

Responsibilities

• Serve as a day-to-day point of contact for enterprise clients.
• Plan and coordinate large-scale volunteer events.
• Track and report key program metrics.

Skills

Customer success

Event coordination

Client-facing communication

Organization

Multitasking

Tools

HubSpot

Job description

Visit.org is seeking a passionate and driven Customer Success & Program Delivery Associate, remote-based in London, to join our team. In this role, you’ll support our largest clients by delivering impactful, well-executed volunteer experiences. Combining customer success, event coordination, and partner management, you’ll help bring large-scale social impact programs to life — from planning logistics to enhancing the participant experience.

Please note: This is an EMEA-based contract position, 40 hours weekly, that requires a work schedule based mainly on local business hours with some flexibility to attend team meetings.

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities.

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together.
• You’ll combine passion, purpose, and a paycheck—Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org

Visit.org helps companies discover & book thousands of carefully curated social impact team experiences, led by and benefitting local nonprofits. With its proprietary library of team-based experiences across 90+ countries, Visit.org provides HR, CSR, and Meetings & Events leaders highly scalable, culturally appropriate content for purpose-driven employee and client engagement. Some of our customers include Colgate, Paramount, Visa, Ancestry, Tommy Bahama, and more.

Responsibilities

• Serve as a day-to-day point of contact for enterprise clients, ensuring smooth onboarding, regular engagement, and ongoing satisfaction
• Track account health by monitoring engagement, surfacing risks, and flagging opportunities for expansion
• Contribute to renewal and expansion efforts by preparing usage reports, collecting impact data, and supporting proposal development

• Plan and coordinate large-scale volunteer events - logistics, timelines, registrations, materials, and internal and stakeholder management
• Ensure successful day-of execution: collaborate with the Events & Logistics team to ensure proper space setup, check-in, coordinating with facilities/security, and ensuring seamless flow for participants.
• Maintain planning trackers and calendars to keep internal and external teams aligned

• Track and report key program metrics: # of events, volunteer participation, cost per head, satisfaction scores, and social impact
• Maintain internal documentation including SOPs, best practices, and planning templates
• Help identify trends and make recommendations to improve the scale, efficiency, and impact of future events
• The ideal candidate is empathetic, solutions-oriented, and thrives in a fast-paced, mission-driven tech environment with a builder’s mindset.

• 2+ years of experience in customer success, account management support, operations, and event management
• Experience using HubSpot to improve efficiency across operations
• Comfortable and confident in client-facing communications
• Strong attention to detail and superior organizational skills
• Ability to multitask and prioritize to manage multiple projects on tight timelines
• Experience working in a fast-paced startup environment
• Passion for our mission and the desire to make an impact in the world through technology

How we care

• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!