Customer Success & Order Fulfillment Administrator

Dalziel Ingredients Ltd; Newport; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading ingredient supplier in the UK is seeking an enthusiastic individual to join their Newport team. In this role, you will build strong relationships with existing customers, manage orders, and assist with stock control. Your responsibilities will include providing exceptional service during phone and email communications while promoting products. This role offers benefits including 28 days annual leave and on-site parking, with a focus on creating a diverse and inclusive workplace.

Benefits

28 days annual leave

Pension – Auto enrolment

On-site parking

Employee assistance programme

Qualifications

• Enthusiastic and motivated individual with excellent customer service skills.
• Experience in upselling products and managing customer communications.
• Strong multitasking abilities in a busy environment.

Responsibilities

• Provide positive customer experiences via phone and email.
• Assist with stock control and manage delivery paperwork.
• Upsell products and services to customers.

Skills

Customer relationship management

Communication skills

Attention to detail

Ability to work in a fast-paced environment

Job description

A leading ingredient supplier in the UK is seeking an enthusiastic individual to join their Newport team. In this role, you will build strong relationships with existing customers, manage orders, and assist with stock control. Your responsibilities will include providing exceptional service during phone and email communications while promoting products. This role offers benefits including 28 days annual leave and on-site parking, with a focus on creating a diverse and inclusive workplace.