Customer Success Manager - Pharmacist

UnitedHealth Group Incorporated; City of Westminster; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare technology organization is seeking a qualified Customer Success Manager to deliver exceptional support in Medicines Optimisation. You will engage with healthcare stakeholders, lead onboarding for new clients, and analyze data to recommend improvements. The role offers flexibility with remote work and requires travel to customer locations occasionally. Ideal candidates will have strong relationship management skills and a passion for healthcare excellence.

Benefits

Comprehensive benefits

Career development opportunities

Diversity and inclusion culture

Qualifications

• Registered within the GPhC.
• Demonstrated commitment to Medicines Optimisation.
• Proficiency in MS Office (PowerPoint, Excel, Word) and ability to analyse clinical and financial data to support decision-making.
• Proven ability to deliver results in client-facing roles.
• Strategic thinker with a proactive mindset and attention to detail.
• Knowledge or experience of prescribing decision support software.
• Ability to travel when required.

Responsibilities

• Engage healthcare stakeholders and guide them towards measurable improvements.
• Lead onboarding of new clients, ensuring smooth implementation.
• Analyze prescribing data to identify opportunities for improvement.

Skills

Customer relationship skills

Data analysis

Strategic thinking

Proficiency in MS Office

Attention to detail

Education

Registered with the GPhC

Job description

This is a fantastic opportunity for a qualified Pharmacist to deliver exceptional customer success. You will be supported throughout your onboarding on our products and ways of working. If you are a qualified Pharmacist with excellent customer relationship skills and a passion for Medicines Optimisation, then apply today! This is a remote working position, however there is a requirement to travel to customer sites on an ad–hoc basis (around 20% of your position will include travelling).

What you'll do

As a Customer Success Manager, you will proactively engage healthcare stakeholders, understand their objectives and guide them towards measurable improvements in prescribing practices. Working within our Medicines Optimisation product portfolio, you will support our customers throughout the contract life cycle – being involved in tender writing, onboarding, customer success and training of our products. Collaboration is key; you will work closely with clinical, product, operational and technical teams to deliver an exceptional customer experience.

Primary Responsibilities

• Relationship & Contract Management: review the customer success plan for the account, conduct regular check‑ins and contract reviews to determine programme objectives, report progress and developments, and iterate plans as required.
• Onboarding New Customers: lead from a clinical and engagement perspective all new client onboarding, ensuring smooth implementation and a clear understanding of our solutions.
• Data Analysis & Insights: analyse prescribing data and performance metrics to identify opportunities for improvement within the contracts; present actionable insights and recommendations during customer meetings.

Qualifications & Experience

• Registered within the GPhC.
• Demonstrated commitment to Medicines Optimisation.
• Proficiency in MS Office (PowerPoint, Excel, Word) and ability to analyse clinical and financial data to support decision‑making.
• Proven ability to deliver results in client‑facing roles.
• Strategic thinker with a proactive mindset and attention to detail.
• Knowledge or experience of prescribing decision support software.
• Ability to travel when required.
• All telecommuters must adhere to the UnitedHealth Group's Telecommuter Policy.

Important Notes

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are applying. Proof will be required to support your application.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Join us to start “Caring. Connecting. Growing” together.

UnitedHealth Group is an Equal Employment Opportunity employer and all applicants will receive consideration for employment without regard to disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other characteristic protected by law. UnitedHealth Group is a drug‑free workplace.
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