Customer Success Manager - Partners & Agencies

RLDatix; United Kingdom; Remote; GBP 50,000 - 70,000; Full time

Job summary

A healthcare technology company is seeking a Customer Success Manager to build strong client relationships and drive the adoption of solutions. This role involves supporting clients from implementation to success, monitoring satisfaction, and collaborating with teams for optimal outcomes. A background in customer success or account management is essential. This position is remote, based in the UK.

Qualifications

• Experience in Customer Success or Account Management.
• Understanding of customer engagement and satisfaction improvement.
• Ability to analyze data and create actionable strategies.

Responsibilities

• Build and maintain long-term customer relationships.
• Support onboarding and guide clients through transitions.
• Drive product adoption and monitor customer sentiment.

Skills

Customer Success

Account Management

Data Analysis

Client Relations

Collaboration

Job description

Customer Success Manager | Customer Success | UK&I | Remote

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organisations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a UK based Customer Success Manager to join our Customer Success Partners & Agency team, so that we can ensure our customers maximise value from RLDatix’s solutions. The Customer Success Manager will build trusted client relationships, drive product adoption, and support renewals to help healthcare organisations deliver safer care and achieve their strategic goals.

How You’ll Spend Your Time

• Build and maintain trusted, long-term customer relationships to ensure satisfaction and retention.
• Support onboarding and guide clients through a smooth transition from implementation to customer success.
• Drive adoption of RLDatix solutions by communicating product updates, sharing best practices, and promoting thought leadership events.
• Monitor customer sentiment, satisfaction, and usage data to identify trends and proactively address risks.
• Partner across Sales, Product, Support, and Services to align on customer needs and outcomes.
• Contribute to renewals by monitoring subscription usage, managing escalations, and supporting account growth opportunities.

What Kind of Things We’re Most Interested in You Having

• Experience in Customer Success, Account Management, or another customer-facing support environment
• Understanding of customer engagement, driving adoption, and improving satisfaction or NPS scores.
• Ability to supporting clients through process or platform transitions.
• Strong ability to analyse data and translate insights into actionable strategies.
• A collaborative and professional work style with the ability to manage even challenging client situations effectively.
• Genuine interest in improving healthcare outcomes through technology.