Customer Success Manager - Onboarding & Renewals (UK)

E1; Greater London; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

A growing SaaS company in Greater London seeks a Customer Success Manager to support builders and subcontractors. This role involves onboarding, managing customer relationships, and ensuring satisfaction through engagement. The ideal candidate has B2B SaaS experience and strong communication skills. You'll contribute to the improvement of customer success processes. Benefits include flexible working hours, therapy sessions, and a generous development budget.

Benefits

Flexible working hours

Fully funded therapy sessions

Annual budget for professional development

Entrepreneurial leave

Allowance for home working setup

Qualifications

• Experience in a Customer Success, Account Management, or Support role within a B2B SaaS environment.
• Confidence onboarding and training customers on software products.
• An interest in the construction or construction-technology space (highly regarded, not essential).

Responsibilities

• Onboard new builders and subcontractors, ensuring they understand how to use the platform.
• Deliver tailored training sessions to support adoption and engagement.
• Proactively manage a portfolio of builder accounts and drive renewals.

Skills

Customer-focused

Strong communication skills

Proactive mindset

Organisational skills

Job description

A growing SaaS company in Greater London seeks a Customer Success Manager to support builders and subcontractors. This role involves onboarding, managing customer relationships, and ensuring satisfaction through engagement. The ideal candidate has B2B SaaS experience and strong communication skills. You'll contribute to the improvement of customer success processes. Benefits include flexible working hours, therapy sessions, and a generous development budget.