Customer Success Manager II SLED

Remote Jobs; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading tech company is seeking a candidate to analyze customer needs and promote ExtraHop applications. This remote role involves securing contract renewals and identifying growth opportunities by assisting customers in their successful outcomes. Candidates will engage with end-users for targeted assistance. If you have strong communication skills and a passion for technology, this position might be a great fit.

Responsibilities

• Analyze customer requirements and promote the highest value application of ExtraHop in their business.
• Secure contract renewals and identify growth opportunities.
• Engage ExtraHop end-users to provide targeted assistance.
• Assist in assessing customer needs.

Job description

Overview

ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats with unmatched network visibility, context, and control. Today's attackers bypass traditional security defenses through identity-based entry, move invisibly across cloud, on-premise, and data center networks using encryption and trusted applications, and exploit and exit whenever they want. But all of that movement is visible on the network... if you can see it. By combining the power of NDR with Network Performance Management (NPM), Intrusion Detection Systems (IDS), and forensics in a single, integrated platform, ExtraHop can decrypt and unlock complete packet-level data at wire speed, analyze and correlate it across all your networks, applications, devices, and users with cloud-scale machine learning, and provide a single interface to the SOC to detect, investigate, and remediate modern cyber risks in real time.

Key Responsibilities

• Analyze customer requirements and promote the highest value application of ExtraHop in our customer's business environment.
• Secure contract renewals and identify growth opportunities by assisting customers in driving successful outcomes with ExtraHop products and services.
• Engage ExtraHop end-users to provide targeted assistance and enablement.
• Assist in assessing customer needs and coordinate

Location

Remote