Customer Success Manager - Hybrid Working

Office Angels; Chesterfield; Hybrid; GBP 30,000; Full time

Job summary

A vibrant media company in Chesterfield is seeking a Customer Success Manager to provide exceptional service and support to clients. This role offers a salary of £30,000 per annum with hybrid working conditions, free parking, and 25 days holiday plus additional perks such as an extra day off for your birthday. The ideal candidate has a strong background in customer service and is a confident communicator.

Benefits

Company bonus scheme

Hybrid working

Free parking

25 days holiday plus bank holidays

Extra day off for your birthday

Option to buy and sell holidays

Qualifications

• Strong background in customer service or account management.
• Confident communicator with negotiation skills.
• Organized individual who enjoys building relationships.

Responsibilities

• Provide outstanding customer service and support.
• Act as the main liaison for client queries.
• Monitor contract renewals and lead negotiations.
• Support the onboarding process for new clients.
• Keep the CRM system up to date.

Skills

Customer service

Account management

Communication

Negotiation

Organizational skills

Job description

Customer Success Manager - Exciting Media Company - Chesterfield
£30,000pa | Hybrid Working (3 days office)

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, friendly team environment? I'm working with a vibrant media company in Chesterfield who are looking for a Customer Success Manager to join their growing team!

What’s in it for you?

• Salary: £30,000 per annum + company bonus scheme
• Hybrid working: 3 days per week in the Chesterfield office, 2 days working remotely
• Free parking on site
• 25 days holiday plus bank holidays
• Extra day off for your birthday
• Option to buy and sell holidays
• Working hours: Monday-Thursday 9am-5:30pm, Friday 9am-5pm

About the Role:
As the Customer Success Manager, you'll be the first point of contact for valued clients, ensuring their needs are met and their experience is seamless from day one. Your responsibilities will include:

• Providing outstanding customer service and support
• Acting as the main liaison for client queries and requests
• Monitoring contract renewals and leading contract negotiations
• Supporting the onboarding process for new clients
• Keeping the CRM system up to date

What We're Looking For:
We're seeking someone with a strong background in customer service or account management. You'll be an organised individual, a confident communicator, and a skilled negotiator who enjoys building relationships and solving problems.

Next Steps:

If you're ready to take the next step in your career and join a supportive, innovative team, I'd love to hear from you! Apply today or get in touch for a confidential chat.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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