Customer Success Manager (Dutch Speaking)

Robert Walters; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global market-leading SaaS Technology business is seeking a Customer Success Manager (Dutch Speaking) to ensure exceptional client support and maximize partnership value. The role involves customer discovery, solution design, and project management. Candidates should be fluent in Dutch and have experience in SaaS customer success. This is a permanent position that offers a competitive salary and package.

Qualifications

• Experience in customer success with SaaS.
• Fluency in Dutch is essential.
• Technical awareness of API/Integration.

Responsibilities

• Ensure clients receive exceptional support.
• Run discovery workshops and capture requirements.
• Manage project timelines and stakeholders.

Skills

Fluent in Dutch oral & written

SaaS experience in delivery

Customer success

Solution design

Project leadership

Job description

Overview

Robert Walters is working in partnership with a Global market leading SaaS Technology business. They specialise is designing and developing bespoke software and streamlines projects, enabling Real Time tracking for global customers and users.

They have experienced considerable growth, onboarded new clients and secured competitive bids - expanding it presence globally. They are now keen to appoint a Customer Success Manager (Dutch Speaking), to ensure clients receive exceptional support, maximise the value of partnerships.

Customer Success Manager (Dutch Speaking) – Duties & Experience

Customer Discovery & Communication

• Fluent in Dutch oral & written - Essential
• SaaS experience in delivery, customer success, implementation
• Run discovery workshops and capture requirements
• SaaS delivery or enterprise customer success

Solution Design & Implementation

• Solution design - forms, process, dashboards, permissions
• Deliver end-user & champion training
• Technical awareness: API/Integration

Account Growth & Value Delivery

• Project leadership: Manage timelines, risks, stakeholders
• Identify Risks & opportunities during delivery

The permanent opportunity for a Customer Success Manager (Dutch Speaking) will pay a competitive salary and package. This is an opportunity to work for a global industry leader within the SaaS industry.

For further information, please apply with an updated CV and reach out to Ajay Hayre

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates