Customer Success Manager (Coach)

Goodhabitz; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

An innovative ed-tech company in London is looking for a Customer Success Manager to enhance client relationships and coaching. You will ensure clients achieve measurable results from the training programs. Ideal candidates have at least 5 years of experience in Customer Success in the Ed-Tech or SaaS sectors and possess strong interpersonal skills. The position offers a competitive salary, hybrid working, and various employee benefits.

Benefits

Competitive salary package

25 paid holidays

Hybrid working

Company-issued laptop and iPhone

Unlimited access to training library

Mental coaching support

Paid Do Good Day

Pension scheme

Qualifications

• Minimum of 5 years' experience in Customer Success or similar role, ideally in Ed-Tech or SaaS.
• Passionate about learning and development, creating impactful training experiences.
• Strong interpersonal skills for building meaningful relationships.

Responsibilities

• Act as a trusted advisor to clients, understanding their learning needs.
• Conduct regular check-ins to evaluate the impact of programs.
• Develop tailored success plans and track progress.

Skills

Customer Success experience

Coaching

Interpersonal skills

Fluency in English

Results-driven

Job description

Catch the GoodHabitz sparkle!

We are GoodHabitz, one of Europe’s fastest-growing ed-tech companies, committed to making learning accessible, engaging, and effective for everyone. Our mission is to inspire growth and development in both individuals and organisations through our innovative online training courses, designed to be as enjoyable and immersive as they are impactful.

As a Customer Success Manager (Coach), you will play a critical role in guiding and supporting our clients in their journey towards effective learning strategies. You will be the strategic partner that helps them realize the full potential of our innovative training solutions.

Your Role

In this position, you will not only manage client relationships but also act as a coach, helping organizations to embed GoodHabitz training into their culture effectively. Your main goal will be to ensure that our clients see measurable results from our programs, leading to business success.

Key Responsibilities:

• Act as a trusted advisor to your clients, understanding their learning needs and business goals.
• Conduct regular check-ins and assessments to evaluate the impact of GoodHabitz programs.
• Facilitate implementation sessions and workshops to inspire and motivate client teams.
• Develop tailored success plans in collaboration with clients, tracking progress and performance.
• Gather client feedback and communicate it to internal teams to help enhance our offerings.
• Collaborate with peers to share best practices and develop innovative approaches to customer success.

Are you the ideal candidate? Here’s what we’re looking for:

• You possess a minimum of 5 years' experience in Customer Success or a similar role, ideally in the Ed-Tech or SaaS industry.
• Your experience has equipped you to be an inspiring coach, helping clients achieve their objectives.
• You are passionate about learning and development, with a commitment to creating impactful training experiences.
• Your strong interpersonal skills enable you to build meaningful relationships with stakeholders of diverse backgrounds.
• You are fluent in English, and proficiency in another language is a significant advantage.
• You are results-driven and have a knack for identifying opportunities for growth and improvement.

Joining us means becoming part of a vibrant and dynamic team that’s revolutionizing the world of learning. A flexible and supportive work culture that values work-live balance. A magical office space with all the tools and resources you need. Jaw dropping team building and company events. And yes, there’s free coffee and snacks too.

Here’s what we bring to the table:

• Competitive salary package that rewards your hard work
• 25 paid holidays
• Hybrid working with a central London office
• Company-issued laptop and iPhone
• Unlimited access to our GoodHabitz library and MyAcademy for growth and development
• Mental coaching support through our partner, OpenUp
• One fully paid Do Good Day per year to contribute to a cause you’re passionate about
• Pension scheme to support your long-term financial well-being
• An inspiring, international, and enterprising work environment with engaging team-building events