Customer Success Manager at AI-powered e-commerce visibility platform

Jack & Jill/External ATS; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading AI-powered e-commerce platform in London is seeking a Customer Success Manager to lead client relationships for enterprise brands. This role involves translating AI visibility metrics into actionable strategies, driving client retention and satisfaction. The ideal candidate has 3-4 years of experience in client success and a strong background in marketplace SEO. The position offers the chance to shape how global brands optimize for AI-powered search and visibility.

Qualifications

• 3-4 years of experience in client success or brand management.
• Strong understanding of AI visibility metrics and marketplace SEO.
• Proven record of retaining and expanding enterprise clients.

Responsibilities

• Lead client relationships for enterprise e-commerce brands.
• Present AI visibility insights and growth recommendations.
• Coordinate cross-functional teams for execution quality.

Skills

Client relationship management

Account leadership

Marketplace SEO knowledge

Data analysis

Job description

This is a job that we are recruiting for on behalf of one of our customers.

To apply, speak to Jack. He's an AI agent that sends you unmissable jobs and then helps you ace the interview. He'll make sure you are considered for this role, and help you find others if you ask.

Customer Success Manager

Company Description

AI-powered e-commerce visibility platform

Job Description

Lead client relationships for enterprise e-commerce brands, translating complex AI visibility metrics into actionable strategies. You'll drive retention, expansion, and collaborate with internal teams to ensure measurable success, acting as a key bridge between data insights and brand growth in an AI-first search landscape.

Location

London, UK

Why this role is remarkable

• Shape how global brands optimize for cutting-edge AI-powered search and visibility.
• Work with enterprise-level e-commerce brands on pioneering generative optimization.
• Directly impact client success, retention, and expansion in a fast-evolving market.

What you will do

• Own client relationships for a portfolio of enterprise e-commerce brands, ensuring retention and satisfaction.
• Lead strategic calls, presenting AI visibility insights and making actionable growth recommendations.
• Coordinate cross-functional teams to translate insights into consistent execution and oversee delivery quality.

The ideal candidate

• 3-4 years in client success, brand management, or account leadership within e-commerce or marketplace agencies.
• Strong understanding of marketplace SEO, share-of-voice, and AI visibility metrics.
• Proven record of retaining and expanding enterprise clients and managing executive relationships.

How to Apply

Step 1. Visit our website
Step 2. Click 'Speak with Jack'
Step 3. Login with your LinkedIn profile.
Step 4. Talk to Jack for 20 minutes so he can understand your experience and ambitions.
Step 5. If the hiring manager would like to meet you, Jack will make the introduction.