Customer Success Manager

Interv_l Group | B Corp™; Milton Keynes; On-site; GBP 40,000 - 55,000; Full time

Job summary

A fast-growing EV charging company based in Milton Keynes is seeking a Customer Success Manager to enhance client relationships and ensure seamless project delivery. The ideal candidate will have experience in customer success, strong communication skills, and be passionate about clean energy. Responsibilities include client relationship management, onboarding, and performance monitoring.

Qualifications

• Experience in customer success, account management, or client services.
• Strong communication and relationship-building skills.
• Ability to manage multiple accounts and priorities.

Responsibilities

• Building strong relationships with clients across EV projects.
• Acting as main point of contact for accounts, handling queries.
• Supporting onboarding and training for new customers.
• Monitoring service performance and ensuring SLAs are achieved.
• Working closely with project and technical teams.

Skills

Customer success

Account management

Strong communication skills

Relationship-building

Job description

Overview

We’re looking for a Customer Success Manager to join a fast-growing EV charging business based in Milton Keynes. You’ll be the key link between clients and the business, ensuring that projects and services run smoothly while delivering an excellent customer experience.

What you’ll be doing

• Building strong relationships with clients across public charging and commercial EV projects
• Acting as the main point of contact for accounts, handling queries and resolving issues quickly
• Supporting onboarding and training for new customers
• Monitoring service performance and ensuring SLAs are achieved
• Working closely with project, service, and technical teams to deliver end-to-end solutions

What we’re looking for

• Experience in customer success, account management, or client services (ideally in EV, renewables, or technology)
• Strong communication and relationship-building skills
• Ability to manage multiple accounts and priorities with a customer-first mindset
• Based in/around Milton Keynes with some travel flexibility

This role is ideal for someone passionate about clean energy and technology who wants to play a hands-on part in scaling EV charging across the UK.