Customer Success Manager

Person Centred Software Ltd; Guildford; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading software company in social care seeks an experienced Customer Success Manager to manage and grow client accounts. The successful candidate will need a proven record in account management, excellent communication skills, and the ability to work collaboratively. This role offers a competitive salary of up to £33,000 plus bonuses, modern offices in Guildford, and various employee perks.

Benefits

Base salary of up to £33,000

25 days holiday

Contributory pension scheme

Cycle to work scheme

Staff discounts portal

Employee Assistance Programme

Qualifications

• Proven experience in account management with a strong track record.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and projects.
• Experience in client-focused roles, ideally in software or technology.
• Desirable: Knowledge of the care sector or project management.

Responsibilities

• Manage a portfolio of customer accounts focused on retention.
• Build lasting client relationships and ensure customer value.
• Act as main point of contact for resolving queries.
• Partner with internal teams for a seamless customer experience.
• Represent the company at senior client meetings and events.
• Identify opportunities to expand customer use of products.

Skills

Account management experience

Excellent communication skills

Strong organisational skills

Proactive, problem-solving mindset

Client-focused experience

Job description

Overview

At Person Centred Software, we’re on a mission to improve the quality of life for people in social care through innovative, user-friendly software. We’re looking for an experienced Customer Success Manager to join our growing team. If you’re passionate about building strong client relationships, driving value for customers, and ensuring retention and growth, this role could be the perfect fit for you.

What you’ll do:

• Own and manage a portfolio of customer accounts, focusing on retention and growth.
• Build lasting client relationships, ensuring our customers see value in our products and services.
• Act as the main point of contact for your accounts, resolving queries and concerns quickly and effectively.
• Partner with internal teams (Development, Product, Marketing, Accounts, Operations) to deliver a seamless customer experience.
• Represent Person Centred Software at senior client meetings and industry events, acting as a trusted ambassador for our brand.
• Identify opportunities to expand customer use of our products and support case study initiatives with Marketing.
• Maintain accurate client records and ensure transparent, consistent communication with stakeholders.
• Contribute to a culture of continuous improvement, sharing insights that enhance customer experience and team efficiency.

What you’ll bring:

• Proven account management experience with a strong track record of building and maintaining client relationships.
• Excellent communication skills – both written and verbal – with the confidence to present and negotiate effectively.
• Strong organisational skills, with the ability to manage multiple priorities and projects simultaneously.
• A proactive, problem-solving mindset and the ability to work independently as well as collaboratively.
• Experience in a client-focused role, ideally within software, SaaS, or technology.
• (Desirable) Knowledge or experience of the care sector, and/or project management expertise.

What We Offer:

• A base salary of up to £33,000 and bonus depending on experience
• Modern town centre offices in Guildford, with opportunity for ad hoc home working
• 25 days holiday
• Contributory pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care. Tech That Transforms–automation, real-time data—our solutions are redefining how social care operates. Join the Market Leader– Trusted by thousands, we set the benchmark for digital transformation in social care. Drive Meaningful Innovation– Work at the forefront of a sector ready for change, where your skills fuel real-world impact. Challenge Yourself, Make a Difference– If you love tech and solving big challenges, we want to hear from you. Work with the Best– Join a team of top-tier professionals passionate about using technology to drive change.