Customer Success Manager

i2i Recruitment Consultancy; Cheltenham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment agency in Cheltenham is seeking a Customer Success Manager to manage customer portfolios and ensure engagement with the platform. The role includes onboarding new clients and building strong relationships through excellent communication skills. Candidates should have over 2 years of experience in a client-facing role and a passion for technology. The position offers a hybrid working model with a competitive salary and performance bonuses.

Qualifications

• 2+ years’ experience in a client-facing role.
• Ability to tailor conversations to different audiences.

Responsibilities

• Own and manage a portfolio of customers to ensure engagement.
• Lead onboarding and training for new customers.
• Build relationships with stakeholders from frontline to leadership.
• Guide customers in creating impactful content using AI tools.
• Collaborate with Product for customer feedback on roadmaps.
• Support Sales in expansions and contract renewals.

Skills

Experience in Customer Success or Account Management

Strong communication skills

Relationship-building skills

Passion for technology and AI-driven tools

Job description

Customer Success Manager
£35,000 basic + performance bonus
Cheltenham / Work from home Monday & Friday

The i2i Snapshot

• Working with one of the most exciting Ai powered platforms who are supporting some of the biggest brands in the UK
• Modern office space in central Cheltenham
• Opportunity to earn on top of your basic salary through growth of existing accounts and referrals (50k OTE)
• Hybrid working (Monday and Friday from home), flexible culture, and a supportive team.

Must Have’s to be a Customer Success Manager

• 2+ years’ experience in Customer Success or Account Management or SaaS onboarding, or a similar client-facing role
• A passion for learning technology, AI-driven tools, or workforce enablement platforms.
• Strong communication and relationship-building skills, with the ability to tailor conversations to different audiences.

Nice to have’s to be a Customer Success Manager

• Previous experience of working within hospitality would be hugely beneficial

What You’ll be doing

• Own and manage a portfolio of customers across multiple industries, ensuring strong engagement and platform adoption.
• Lead onboarding and training, helping new customers implement and integrate best practices.
• Build deep, long-term relationships with stakeholders from frontline managers to senior leadership.
• Guide customers on how to create high-impact content, from Reels to knowledge bases, using tools and AI assistant.
• Collaborate with Product to share customer feedback and influence the roadmap.
• Work with Sales to support expansions, upsells, and contract renewals.

Interested? Send your most up-to-date CV to GEORGIE at i2i Recruitment today!

At i2i Recruitment, our mission of “Making Recruitment Personal” also means making recruitment fair. We are committed to diversity, inclusion, and reviewing every application carefully.

For immediate consideration send your CV to Georgie at i2i Recruitment today...